Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay

Public Tickets

Goldendust Site Blown Up After Updating ThemeClosed   Superfood - A Vibrant Theme for Organic Food and Health Products   Updated September 27, 2019 at 1:56pm   8 Most recent comment from Elated Themes:You're welcome,Let us know if there's anything else!Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link a ... Goldendust Cannot Apply to Correct SiteClosed   Superfood - A Vibrant Theme for Organic Food and Health Products   Updated September 25, 2019 at 8:54am   2 Most recent comment from Elated Themes:Hello, Welcome to your support management and thank you for choosing our theme!We see that you've managed to activate Superfood theme on https://bailsart.com/ in the meantime.Please let us know ... dbaxter696 Selecting 1 of the 12 homepagesClosed   Superfood - A Vibrant Theme for Organic Food and Health Products   Updated September 18, 2019 at 3:23pm   2 Most recent comment from Elated Themes:Hello,Welcome to your support management and thank you for choosing our theme!Go to Appearance > Customize  https://www.screencast.com/t/YH39vxf0bvL > Homepage settings https://www.screencast.com/t ... thehappykid Elated ImageClosed   Superfood - A Vibrant Theme for Organic Food and Health Products   Updated September 10, 2019 at 12:24pm   10 Most recent comment from Elated Themes:Hello,Please let us know if there is anything else we can do for you, thanks! We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visi ... okty2k cannot add picturesClosed   Superfood - A Vibrant Theme for Organic Food and Health Products   Updated September 10, 2019 at 10:40am   2 Most recent comment from Elated Themes:Hello,Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you ... okty2k top bar on mobileClosed   Superfood - A Vibrant Theme for Organic Food and Health Products   Updated September 10, 2019 at 10:40am   2 Most recent comment from Elated Themes:Hello, In order to look like this: You can try to add this css underneath in Elated Options >> General >> Custom CSS field: @media only screen and (max-width: 1024px){ .eltdf-top-bar .eltdf-vertical- ... sangramnutrink speed optimisationClosed   Superfood - A Vibrant Theme for Organic Food and Health Products   Updated September 9, 2019 at 2:09pm   2 Most recent comment from Elated Themes:Hello, Our demos might appear slow, but this is only because we are showcasing lots of images with the highest quality. As such these images are not optimized and are making the load times higher.Also ... Mauricio Bertotti 8ebd3751-d874-4e61-a905-7d054dddf76bClosed   Superfood - A Vibrant Theme for Organic Food and Health Products   Updated August 27, 2019 at 1:22pm   2 Most recent comment from Elated Themes:Hello Mauricio,Welcome to your support management and thank you for choosing our theme!You can find instructions for importing demo content in the following article:Complete Guide To Demo ImportYou ca ... Mark Demo importClosed   Superfood - A Vibrant Theme for Organic Food and Health Products   Updated August 14, 2019 at 8:23am   2 Most recent comment from Elated Themes:Hello,Welcome to your support management and thank you for choosing our theme!Here is a detailed step by step video tutorial on how to import a demo made for one of our other themes, but the process i ... sangramnutrink Support for shopifyClosed   Superfood - A Vibrant Theme for Organic Food and Health Products   Updated August 6, 2019 at 9:09am   2 Most recent comment from Elated Themes:Hello there,Welcome to your support management and thank you for choosing our theme!Here are some helpful links on how to achieve this:https://www.sellwithwp.com/woocommerce-catalog-sell-shopify-produ ... maxbiocare Add media is not workingClosed   Superfood - A Vibrant Theme for Organic Food and Health Products   Updated July 11, 2019 at 7:11am   2 Most recent comment from Elated Themes:Hello there,Welcome to your support management and thank you for choosing our theme!Could you please be more specific as to what you'd like us to help you with on both issues?If possible please i ... okty2k shop sidebar on mobileClosed   Superfood - A Vibrant Theme for Organic Food and Health Products   Updated July 5, 2019 at 10:04am   2 Most recent comment from Elated Themes:Hi there,Welcome to your support management and thank you for choosing our theme!Such an option, unfortunately, does not exist within the theme, we are sorry. Achieving this will require some custom c ... menomoniemarket Set Equal Column Height in Visual ComposerClosed   Superfood - A Vibrant Theme for Organic Food and Health Products   Updated July 3, 2019 at 12:11pm   2 Most recent comment from Elated Themes:Hi there,You can try using the following code and adding it into WP Bakery page builder classic editor like in the image below: [vc_row][vc_column][eltdf_elements_holder number_of_columns="two-columns ... rgbrob Twitter FeedClosed   Superfood - A Vibrant Theme for Organic Food and Health Products   Updated July 1, 2019 at 9:49am   2 Most recent comment from Elated Themes:Hi Rob, Regarding the Twitter issues, please navigate to:your-website.com/wp-admin/options.php page Then find all the _twitter_ fields and delete them: If you want to change the account, navigate to:w ... n_akahane One-Category Portfolio ListClosed   Superfood - A Vibrant Theme for Organic Food and Health Products   Updated June 28, 2019 at 10:39am   4 Most recent comment from Elated Themes:That is great to hear!Please let us know if there is anything else we can do for you, thanks! We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeF ...