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Public Tickets

mahners Where is the Theme?Closed April - A Sophisticated Photography Theme   Updated March 11, 2019 at 1:08pm   2 Most recent comment from Elated Themes:Hello,We won't be selling April theme anymore, sorry for that. We may decide to create and publish theme with similar functionality but even better design and features at some point in future since ... mahners Social Media IconClosed April - A Sophisticated Photography Theme   Updated January 22, 2019 at 3:33pm   2 Most recent comment from Elated Themes:Hello Steven,Welcome to your support management and thank you for choosing April! Glad to hear you like it!We are sorry for the late reply, we have been getting a lot of messages daily and are trying ... vvivianne portfolio fullscreen sliderClosed April - A Sophisticated Photography Theme   Updated January 11, 2019 at 4:59pm   2 Most recent comment from Elated Themes:Hello,1. You can try to alter full-screen-slider.php file, located in >> wp-contentpluginseltd-corepost-typesportfoliotemplatessinglelayout-collections2. It is possible that something has not been i ... vvivianne GutenbergClosed April - A Sophisticated Photography Theme   Updated January 10, 2019 at 4:39pm   2 Most recent comment from Elated Themes:Hello, Please take a look at this article about it here >> https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/ Here is a link to the latest version of WPBakery Page Builder f ... ademg Your Support Sucks!Closed April - A Sophisticated Photography Theme   Updated December 19, 2018 at 1:44pm   4 Most recent comment from Elated Themes:Hello,Looking at this page here, the photo is appearing like you've illustrated with the screenshot: http://www.aylinerkan.nl/portfolio-item/beauty/https://www.screencast.com/t/uEGpl4wSIf you need fu ... SylwiaKacc Mobile displayClosed April - A Sophisticated Photography Theme   Updated November 14, 2018 at 9:08am   3 Most recent comment from Elated Themes:Hi there,This depends on which browser your using, this is not theme related. On Google chrome is this blue color, but for example if you use Firefox you will not have that color. Please try to follo ... astariah removing addonsClosed April - A Sophisticated Photography Theme   Updated November 6, 2018 at 12:11pm   2 Most recent comment from Elated Themes:Hi there,Welcome to your support management and thank you for choosing April!Can you explain us little bit better this? You want to remove those custom post types? Those custom post types goes with El ... Beth Keenan Slight change to overlayClosed April - A Sophisticated Photography Theme   Updated October 26, 2018 at 9:27am   4 Most recent comment from Elated Themes:Hello Beth, You are welcome!Please let us know if there is something else we can do for you!Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. ... leachyleach Permitting links to be opened in separate tabsClosed April - A Sophisticated Photography Theme   Updated September 6, 2018 at 8:55am   6 Most recent comment from Elated Themes:Hello there,Can you please try to set all of this four options to no to check if one of thoose is causing this issue?Please let us know if that helped you. In case it didn't would you mind providing u ... reach2pritam Menu overlapping Video iFrames in ChromeClosed April - A Sophisticated Photography Theme   Updated August 30, 2018 at 8:49am   6 Most recent comment from Elated Themes:Hello,You can upgrade our theme by performing following steps: 1. Download latest All files & documentation file from ThemeForest (your Downloads page) 2. Extract it and locate april.zip 3. Extract ... ademg So complicatedClosed April - A Sophisticated Photography Theme   Updated August 6, 2018 at 12:07pm   3 Most recent comment from Elated Themes:Hello there,Just delete category from this field:This is setup to display items only from that category.This portfolio type is Portfolio carousel and this type is meant for the images that have smalle ... Laura Problems with SafariClosed April - A Sophisticated Photography Theme   Updated July 30, 2018 at 9:54am   17 Most recent comment from Elated Themes:Hi there,You will have to set up your header to be transparent (second image we send you in last reply) and then try to set up your slider in here (not inside of content you're created):This shortcode ... Lieke site is blank on mobile deviceClosed April - A Sophisticated Photography Theme   Updated July 26, 2018 at 10:51am   14 Most recent comment from Elated Themes:Hi there,Unfortunately, as you can see on Themeforest site, these are the browsers that is compatible with the theme:That code that appeared is because you deactivated WPBakery, that is normal when yo ... leachyleach Misaligned Menu ItemClosed April - A Sophisticated Photography Theme   Updated July 23, 2018 at 11:08am   2 Most recent comment from Elated Themes:Hello,1. You can try to add this css underneath in Appearance >> Customize >> Additional CSS field: .eltd-vertical-align-containers .eltd-position-right {    min-width: 130px;}2. It is possible th ... isasan April Theme Nina GalleryClosed April - A Sophisticated Photography Theme   Updated May 29, 2018 at 3:14pm   2 Most recent comment from Elated Themes:Hello there,First, if you want to create page like Nina, you will need to create portfolio items, because this page has portfolio list element that lists all the portfolio items. It's not classic gal ...