Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay

Public Tickets

EvelynBB Theme updateClosed   Calla - An Elegant WooCommerce Theme Tailored for Online Shops   Updated September 3, 2019 at 2:33pm   2 Most recent comment from Elated Themes:Hello,Thanks for writing in.We've made a video tutorial on how to properly update a theme:https://www.youtube.com/watch?v=OtnFGzHQbrIIt will take you through both the automatic update process us ... readymediaco Uniform image displaysClosed   Calla - An Elegant WooCommerce Theme Tailored for Online Shops   Updated July 29, 2019 at 9:29am   6 Most recent comment from Elated Themes:Hi Lena,You're welcome!Let us know if there is anything else that we can help you with.Best regards!Joey bungad13 Add Center Logo Bar to StickyClosed   Calla - An Elegant WooCommerce Theme Tailored for Online Shops   Updated May 21, 2019 at 1:27pm   6 Most recent comment from Elated Themes:Hello,1. Please note that only Images can be shared on Instagram. There is no option to share same page to Instagram platform. 2. You can try to add this css underneath in Appearance >> Customize >> ... bungad13 Move shopping icon, search, etc upClosed   Calla - An Elegant WooCommerce Theme Tailored for Online Shops   Updated May 9, 2019 at 11:47am   6 Most recent comment from Elated Themes:Hi there,I apologize for belated reply.1) Regarding the cart button, you can add the following CSS code into Appearance > Customize > Additional CSS: .add_to_cart_button .eltdf-btn-border-second, .s ... Chaitanya Dolas Call theme imported but not getting shop page properlyClosed   Calla - An Elegant WooCommerce Theme Tailored for Online Shops   Updated April 30, 2019 at 12:58pm   9 Most recent comment from Elated Themes:Hi there Chaitanya,Unfortunately, we do not provide remote support. We handle all support requests on Ticksy platform.Can you send us screenshots where you set that widget area and how so I can try to ... totalpackageadv Can't loginClosed   Calla - An Elegant WooCommerce Theme Tailored for Online Shops   Updated March 6, 2019 at 8:50am   2 Most recent comment from Elated Themes:Hello there,In this update we change some files in our Core plugin so you to delete old version need via ftp and then you will be able to login.After login you will have note to install new version o ... Yusuf Support helpClosed   Calla - An Elegant WooCommerce Theme Tailored for Online Shops   Updated February 4, 2019 at 8:45am   2 Most recent comment from Elated Themes:Hello,I'm not sure I understood you well, but if you want o to have the latest version of WP Bakery plugin, you can download it here >> https://www.dropbox.com/sh/caqo4tn156tz05d/AAD4GIztx8by0h2N-QWU ... panoramixelmago not redirect wp to wwwClosed   Calla - An Elegant WooCommerce Theme Tailored for Online Shops   Updated December 21, 2018 at 2:11pm   8 Most recent comment from Elated Themes:Hi,For a htaccess settings please contact your hosting provider. Thanks for understanding. You can read more about it items not included in support here: http://themeforest.net/page/item_support_pol ... totalpackageadv Beaver BuilderClosed   Calla - An Elegant WooCommerce Theme Tailored for Online Shops   Updated November 15, 2018 at 10:27am   7 Most recent comment from Elated Themes:Hi there,If the WPBakery is not showing up in your backend, issue is most likely with the server configuration/resources. Visual Composer is not working?Please try adding those lines to WordPress .ht ... domega font awesomeClosed   Calla - An Elegant WooCommerce Theme Tailored for Online Shops   Updated November 8, 2018 at 4:01pm   2 Most recent comment from Elated Themes:Hello,Thanks for writing in.Unfortunately, there in no predefined option to upgrade Font Awesome icons without some custom coding.I’ll add this suggestion to our dev list and I hope this will be imp ... Aundre Meet our team sectionClosed   Calla - An Elegant WooCommerce Theme Tailored for Online Shops   Updated October 8, 2018 at 10:32am   5 Most recent comment from Elated Themes:Hi Andre,You're welcome!Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme ... gemfind Product SearchClosed   Calla - An Elegant WooCommerce Theme Tailored for Online Shops   Updated September 24, 2018 at 2:39pm   4 Most recent comment from Elated Themes:Hi there,Sorry for the late response, it's caused because of the numbers of tickets we are getting these days and because of the weekend days.Unfortunately, there is no option for that through theme o ... gemfind Sidebar ShopClosed   Calla - An Elegant WooCommerce Theme Tailored for Online Shops   Updated September 11, 2018 at 2:32pm   5 Most recent comment from Elated Themes:Hrello there,We are glad you were able to solve this issue already!Please let us know if there's anything else we can do for you!Thank You,Kind Regards,Norah priscilarodriguescombr ProdutosClosed   Calla - An Elegant WooCommerce Theme Tailored for Online Shops   Updated August 29, 2018 at 10:30am   2 Most recent comment from Elated Themes:Hello,Please take a look at these articles about it here >>https://www.templatemonster.com/help/woocommerce-how-to-change-default-product-sorting-on-category-page.htmlhttps://docs.woocommerce.com/docu ... Aundre Importing DemoClosed   Calla - An Elegant WooCommerce Theme Tailored for Online Shops   Updated August 23, 2018 at 2:45pm   2 Most recent comment from Elated Themes:Hello, Please note that after installing / activating this theme, you need to Install/activate all required plugins (+Contact Form 7 and WooCommerce if you plan to use shop).  Then you can import ...