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Public Tickets

Organica Default FontsClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated June 11, 2019 at 11:42am   2 Most recent comment from Elated Themes:Hello there,I apologize for the belated reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.The fonts used in this them ... Kamila Roslyn demos -I can't import itClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated May 29, 2019 at 8:55am   4 Most recent comment from Elated Themes:Hi there,I'll try to guide you how to set your site to look like e.g. Lagerfeld home.First you would have to deactivate all the plugins, except those which came with our theme. These are the only ... garruda33 dropdown widgetClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated May 9, 2019 at 12:55pm   4 Most recent comment from Elated Themes:Hi there,I apologize for the belated reply - our reply times have not been as fast as we would have liked due to recent holidays. I hope you understand.I have been investigating your issue, but unfo ... garruda33 instagram connectClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated April 24, 2019 at 11:29am   4 Most recent comment from Elated Themes:Hi there, I apologize for the belated reply - we have been getting a lot of tickets lately and our reply times have not been as fast as we would have liked. I hope you understand.I replaced your Elat ... garruda33 default image video blockClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated April 22, 2019 at 2:30pm   3 Most recent comment from Elated Themes:Hi there, I'm glad you managed to solve your issue.If you need any further assistance, though, feel free to write back in.Best regards!Joey Anneke Fourie Not loadingClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated April 16, 2019 at 2:18pm   6 Most recent comment from Elated Themes:Hello thedefiantzine,As we have mentioned in previous reply, it is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue. Try to ... Anneke Fourie WPBakeryClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated April 11, 2019 at 2:16pm   5 Most recent comment from Elated Themes:Hi there, I apologize for the belated reply - we have been getting a lot of tickets lately and our reply times have not been as fast as we would have liked. I hope you understand.This issue is alrea ... Anneke Fourie How to select styleClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated March 7, 2019 at 8:51am   4 Most recent comment from Elated Themes:Hi there,Unfortunately, you will have to submit the ticket so we can help you with your issue. When you do, we will gladly provide you help. Thanks!Best regards,Marie Michael WP Visual Bakery won't Install on Roslyn ThemeClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated March 6, 2019 at 8:56am   2 Most recent comment from Elated Themes:Hello there, If you are getting the error that destination folder already exists: This means that plugin folder needs to be removed manually from the server. (You need basic FTP knowledge, and knowin ... Shavone R Demo Landing page SliderClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated March 1, 2019 at 10:55am   2 Most recent comment from Elated Themes:Hello,When importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revol ... upthree Adding CSS to Child ThemeClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated February 22, 2019 at 9:58am   2 Most recent comment from Elated Themes:Hello,Simply activate child theme and add your css code inside child theme style.css and because it will be loaded after parent theme stylesheet it will override parent theme styling. If you only want ... toneee Video is squished on mobile devicesClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated February 4, 2019 at 3:59pm   2 Most recent comment from Elated Themes:Hello, Please note that dimensions of YT video player are calculated dynamically by some javascript, and on different screens YT player will be shown differently. On some mobile screens, this video ... Anneke Fourie InstagramClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated January 24, 2019 at 11:46am   2 Most recent comment from Elated Themes:Hello,Regarding the Instagram issues, please navigate to:your-website.com/wp-admin/options.php page Then find all the _instagram_ fields and delete them:If you want to change the Instagram account, na ... Ophélie Install DemoClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated January 11, 2019 at 1:36pm   11 Most recent comment from Elated Themes:Hello,Most likely you are having this issue/s with importing because of low server resource setting or something within your server settings.I suggest trying to upgrade hosting server or switching to ... sodapoplove Demo files not thereClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated January 8, 2019 at 11:52am   4 Most recent comment from Elated Themes:Hi there,You can choose which demo you want after you import your content in Settings > Reading. Please, submit the ticket so we can proceed with helping you! Thanks! Best regards,Marie