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Public Tickets

eylulgormus lightbox imageClosed   Amedeo - Multi-concept Artist and Creative Agency Theme   Updated September 18, 2019 at 9:37am   2 Most recent comment from Elated Themes:Hi there,Once you click outside the image it will be shut down.However if you would like to disable the "enlarge button" you may simply add this custom css in Appearance > Customize > Additional CSS b ... ProjectMindWork Slider RevolutionClosed   Amedeo - Multi-concept Artist and Creative Agency Theme   Updated August 26, 2019 at 2:03pm   8 Most recent comment from Elated Themes:Hello again,This should not be wordpress or theme related since we are able to view the page without an issue.Please try to use a different device or browser and try clearing browser cache. Here is a ... daniel25k remove iconspackClosed   Amedeo - Multi-concept Artist and Creative Agency Theme   Updated August 19, 2019 at 3:23pm   2 Most recent comment from Elated Themes:Hi there,Welcome to your support management and thank you for choosing our theme!Such an option, unfortunately, does not exist within the theme, we are sorry. Achieving this will require some custom c ... Joe InstagramClosed   Amedeo - Multi-concept Artist and Creative Agency Theme   Updated August 13, 2019 at 3:16pm   2 Most recent comment from Elated Themes:Hi there,Welcome to your support management and thank you for choosing our theme!Regarding the Instagram issues, please navigate to:your-website.com/wp-admin/options.php page Then find all the _inst ... DBlondiau How can i disable the side sectionClosed   Amedeo - Multi-concept Artist and Creative Agency Theme   Updated July 30, 2019 at 9:06am   2 Most recent comment from Elated Themes:Hello there,In order to disable the side area opener you can navigate to Appearance > Widgets > Header Widget Area One > Amedeo Side Area Opener > and delete the widget. (see image below)Hope this h ... jsmnblackwell Slider Carousel - Horizontal ProjectsClosed   Amedeo - Multi-concept Artist and Creative Agency Theme   Updated July 29, 2019 at 2:02pm   4 Most recent comment from Elated Themes:Hi Jasmine,You could try using the following code in order to make the height of the slider smaller: .homepage-slider .slider1 li { height: 300px !important; } Simply change the value of the heigh ... AshleighJaneFisher Portfolio Filter LinkClosed   Amedeo - Multi-concept Artist and Creative Agency Theme   Updated July 26, 2019 at 2:03pm   2 Most recent comment from Elated Themes:Hello,Thanks for writing in and explaining the issue thoroughly.Such an option, unfortunately, does not exist within the theme. Achieving this would require some custom coding, but we are not in a pos ... HypeStories Video Button is not workingClosed   Amedeo - Multi-concept Artist and Creative Agency Theme   Updated July 19, 2019 at 9:59am   2 Most recent comment from Elated Themes:Hello,Try to replace http with https within these files: /wp-content/plugins/js_composer/assets/lib/prettyphoto/jswp-content/themes/assets/js/modules/plugins/jquery.prettyPhoto.js The problem lies in ... gigsn Shop pageClosed   Amedeo - Multi-concept Artist and Creative Agency Theme   Updated July 16, 2019 at 11:10am   2 Most recent comment from Elated Themes:Hi there,I've navigated to your site, and when I hover over shop menu item, you can see that the link to the shop is different that the one in your screenshot:So, if I click on it, it takes me to ... gigsn Activate LicenseClosed   Amedeo - Multi-concept Artist and Creative Agency Theme   Updated June 28, 2019 at 10:34am   2 Most recent comment from Elated Themes:Hello there,Welcome to your support management and thank you for choosing our theme!The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extende ... altfinity Slider CarouselClosed   Amedeo - Multi-concept Artist and Creative Agency Theme   Updated June 17, 2019 at 10:49am   4 Most recent comment from Elated Themes:Hi there,On this particular page, Revolution Slider plugin is not used. The slider in this page is created with WPBakery and Slider Carousel shortcode:But, as you can see, there are no predefined Sett ... LoveninIQ Pages show code onlyClosed   Amedeo - Multi-concept Artist and Creative Agency Theme   Updated June 13, 2019 at 9:09am   2 Most recent comment from Elated Themes:Hi there,I've noticed that on your site you are using latest WPBakery verision:Unfortunately our theme is not yet compatible with WPBakery versions newer than version 5.7. Our dev team is working ... jahswey Cant select uploaded images in mediaClosed   Amedeo - Multi-concept Artist and Creative Agency Theme   Updated June 5, 2019 at 2:42pm   8 Most recent comment from Elated Themes:Hello there,This issue is most likely because of the lacking server resources you have. You can check them with the WP-ServerInfo plugin I have just installed on your website. Simply navigate to Das ... suzettevedder Sizes of the websiteClosed   Amedeo - Multi-concept Artist and Creative Agency Theme   Updated May 28, 2019 at 12:57pm   2 Most recent comment from Elated Themes:Hello there,Welcome to your support management and thank you for choosing our theme!I apologize for the belated reply, we have been getting a lot of messages daily and are trying our best to keep up w ... arianasluyter Importing Demo ProblemClosed   Amedeo - Multi-concept Artist and Creative Agency Theme   Updated May 22, 2019 at 10:09am   6 Most recent comment from Elated Themes:Hello aarti,Please note that this ticket is initially posted for Amedeo theme. Anyhow, we have no issues with Amedeo 1.2  running on WP 5.2 so this may be something on your end that needs checked, ...