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After i performed updates for plugins and theme moose, the site's look changed. There are a lot of missing or disappeared component on site. Please help. It's VERY URGENT!!!
I restored an earlier backup file of my homepage. Then i updated first the four plugins you provided with moose files and then the theme via envato market plugin. The wordpress version hasn't been updated yet, so the current WP version is 4.5.4. The final look of the main page after all those processes attached to the message. How can i (or you) fix that issues?
Please create full website backup and then provide us with WordPress and FTP admin access in a PRIVATE REPLY since this is public ticket and we will try to update the theme and bundled plugins for you.
Best Regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I face the same problem second time. Could you please inform me about the source of the problem. Every time i try to update the site the goes down. The address is: www.parsan.com
Our hosting company restored to the latest backup of our site. So everything seems ok now, except the plug in updates. When i update the plugins something goes wrong and site crashes. I updated Moose using Envato Market's plugin and bundled plugins.
My dashboard screens are attached. Before you upload the files we have to understand the source of the problem. Therefore i changed the pass for the site. Do you have any opinion? Is WP 4.7 Update a bug-free also clean update?
Please tell us in which folder is your installation located https://www.screencast.com/t/g2zoLFvkaoVM ? And also send us access for WordPress so we can check few things before trying to perform update. Theme is compatible with latest Woo and WordPress, and since you managed to fix your site by downgrading WooCommerce, and also by restoring backup this very much seems like there is issue with server resources, and maybe PHP versions. Note that required PHP version by WordPress is now version 7 https://wordpress.org/about/requirements/ so ask your host to increase it as far as it can go. Also, ask them to increase PHP directives like below:
After all above, you can try to perform update once again, but please disable all 3rd party plugins and perform update and then activate plugins one by one. In this way you will identify troublesome plugin in case that some of them were causing trouble.
Or create full backup, and let us know, and then we will try to update everything to latest versions.
Best Regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Maintenance mode plugin is installed and activated right now so disable it at some point, and try updating all you 3rd party plugins to latest versions, and then start activating them one by one, in order to see if some of them will cause the issue. Also note that problem may be related with low PHP version and low PHP directives as previously stated so it would be good to try increasing them since more plugins will require more resources especially combination of demanding ones like WooCommerce, WPML, and Visual Composer.
Since theme is working not, our line of work is done here, so issue is plugin related, or resources related.
All the Best!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Thank you for your interest, but i guess i have lost my custom settings after your update. After activating all the plugins i used, there are still changes about my header type, color, fonts, footer etc.
I have created a backup 3 days ago but made a lot of content additions since that time.
Except the footer and footer bottom - menu rollover color and the font for NEWS in eng version for example on the main page, the menu and header seem right.
I wrote all those details to inform you about the current state.
I prefer to customize the settings to go back to the right version by myself. But if there is an issue i need help about it, i would like to be able to ask you for your help.
We are not seeing that on our side https://www.screencast.com/t/Mf9KgtAR . Please try to clear browser cache and tell us on which browser are you experiencing this or which extra steps we need to take in order to reproduce this on our end?
Best Regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
After i performed updates for plugins and theme moose, the site's look changed. There are a lot of missing or disappeared component on site. Please help. It's VERY URGENT!!!
I restored an earlier backup file of my homepage. Then i updated first the four plugins you provided with moose files and then the theme via envato market plugin. The wordpress version hasn't been updated yet, so the current WP version is 4.5.4. The final look of the main page after all those processes attached to the message. How can i (or you) fix that issues?
Hello there,
Please create full website backup and then provide us with WordPress and FTP admin access in a PRIVATE REPLY since this is public ticket and we will try to update the theme and bundled plugins for you.
Best Regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I face the same problem second time. Could you please inform me about the source of the problem. Every time i try to update the site the goes down. The address is: www.parsan.com
Our hosting company restored to the latest backup of our site. So everything seems ok now, except the plug in updates. When i update the plugins something goes wrong and site crashes. I updated Moose using Envato Market's plugin and bundled plugins.
My dashboard screens are attached. Before you upload the files we have to understand the source of the problem. Therefore i changed the pass for the site. Do you have any opinion? Is WP 4.7 Update a bug-free also clean update?
Sincerely.
Hello,
Could you please send us WP admin access, so that we can check why this happens?
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for the FTP credentials,
Please tell us in which folder is your installation located https://www.screencast.com/t/g2zoLFvkaoVM ? And also send us access for WordPress so we can check few things before trying to perform update. Theme is compatible with latest Woo and WordPress, and since you managed to fix your site by downgrading WooCommerce, and also by restoring backup this very much seems like there is issue with server resources, and maybe PHP versions. Note that required PHP version by WordPress is now version 7 https://wordpress.org/about/requirements/ so ask your host to increase it as far as it can go. Also, ask them to increase PHP directives like below:
max_execution_time = 300;
memory_limit = 128M;
upload_max_filesize = 64M;
post_max_size = 256M;
http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/
and increase WordPress memory limit https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
After all above, you can try to perform update once again, but please disable all 3rd party plugins and perform update and then activate plugins one by one. In this way you will identify troublesome plugin in case that some of them were causing trouble.
Or create full backup, and let us know, and then we will try to update everything to latest versions.
Best Regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi again,
As we can see you did nothing from our suggestion. PHP directives are still low, PHP version is 5.4 http://www.iguanaproduksiyon.com/w/wp-admin/options-general.php?page=thisismyurl_wpphpinfo and theme version is the same, so we will take priding folder and credentials as approval, and we will try to update the theme with all plugins disabled.
Please stand by.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi again,
We finished updating theme, and with 3rd party plugins deactivated it is working fine, it is now on version 1.7 https://www.screencast.com/t/tLbBQusoz
Maintenance mode plugin is installed and activated right now so disable it at some point, and try updating all you 3rd party plugins to latest versions, and then start activating them one by one, in order to see if some of them will cause the issue. Also note that problem may be related with low PHP version and low PHP directives as previously stated so it would be good to try increasing them since more plugins will require more resources especially combination of demanding ones like WooCommerce, WPML, and Visual Composer.
Since theme is working not, our line of work is done here, so issue is plugin related, or resources related.
All the Best!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for your interest, but i guess i have lost my custom settings after your update. After activating all the plugins i used, there are still changes about my header type, color, fonts, footer etc.
I have created a backup 3 days ago but made a lot of content additions since that time.
Except the footer and footer bottom - menu rollover color and the font for NEWS in eng version for example on the main page, the menu and header seem right.
I wrote all those details to inform you about the current state.
I prefer to customize the settings to go back to the right version by myself. But if there is an issue i need help about it, i would like to be able to ask you for your help.
Thanks again.
My one and only problem by now is the overlapping section over the slider on the main page. How can i fix that issue?
Sincerely.
Hello,
As we could see you fixed this issue on your own. Let us know if you need anything else!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
No, i couldn't solve the problem yet. If you check www.iguanaproduksiyon.com/w you will see the overlapping sections on the main page.
Hi again,
We are not seeing that on our side https://www.screencast.com/t/Mf9KgtAR . Please try to clear browser cache and tell us on which browser are you experiencing this or which extra steps we need to take in order to reproduce this on our end?
Best Regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thnx for your interest. Overlapping sections are functioning normally. I don't know how it's been recovered but everything is fine now.
Awesome,
We are glad to hear that everything is working. Probably issue was present because of caching.
Best Regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.