Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Hallo, I have a problem with visual composer. I want to make a contact me page but everytime i add a single image or add text and save, it refreshes with a blank visual composer page? i tried everything! could you help me with this cause i cant work any further. Thank you
Your issue is probably connected with the low PHP resources. In order to fix this, please increase these values or ask your hosting to achieve this for you:
sorry for late answer,but please note that we attend to the tickets as they come in and due to time zone difference some delays might happen. Also the average response time is less then 24h, and due to holidays we are working with limited resources.
Regarding the issue, please contact your hosting provider once again and ask them to check the error log, as we did not see any error in the console.
Let us know what they said.
Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
the error logs are clean. i cant find anything wrong with visual composer. I cant work further either cause your theme is based on visuel composer. Any advice?
As we could see you did not increase this max_execution_time = 300 values and probably it caused this issue. Please increase it, since current value is max_execution_time = 30.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
We checked everything that we can. This is not theme related, since it works fine on our side as well as on live. Ask your hosting to clear server cache. Also ask them to send error log to you and send then here, so that we can check what caused the issue. We can not replicate it without their help.
Thank you for patience!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Ive changed from hosts, and now it works! It was not the theme but a terrible host. I do have another question, how to i get my menu to be normal in my sidebar. Its too down low. How to i change that so it can be much closer to the logo. Thank you.
It could be fixed with some css code. Please send us new credentials, so that we can send you appropriate code. Also, you can use logo with smaller size and it will push menu items up.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
i tested my site with gtmetrix. My homepage loads fast but when i click on a article it loads slow! how can i fix this? how can i make my pagespeed faster? By the way i fixed my last issue about the stylesheets to make fewer http requsts :)
As we could see on GTmetrix shows good results for speed of your website. Server response time is good. You could try to optimize this image https://www.screencast.com/t/M7r4DHZ29Ib, but generally there is not to many options you could do at this point, since speed of your website is very good.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hallo, I have a problem with visual composer. I want to make a contact me page but everytime i add a single image or add text and save, it refreshes with a blank visual composer page? i tried everything! could you help me with this cause i cant work any further. Thank you
kind regards
Hello,
Your issue is probably connected with the low PHP resources. In order to fix this, please increase these values or ask your hosting to achieve this for you:
max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
Let us know how it works!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello,
my host says thats already on that value, 512mb to be exact
thanks
Hello,
Please send us WP admin access, so that we can check this closer?
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
?
Hello,
sorry for late answer,but please note that we attend to the tickets as they come in and due to time zone difference some delays might happen.
Also the average response time is less then 24h, and due to holidays we are working with limited resources.
Regarding the issue, please contact your hosting provider once again and ask them to check the error log, as we did not see any error in the console.
Let us know what they said.
Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
the error logs are clean. i cant find anything wrong with visual composer. I cant work further either cause your theme is based on visuel composer. Any advice?
Hello,
As we could see you did not increase this max_execution_time = 300 values and probably it caused this issue. Please increase it, since current value is max_execution_time = 30.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello,
its been set to 300 but it still doesn't work :(
Hello,
We checked everything that we can. This is not theme related, since it works fine on our side as well as on live. Ask your hosting to clear server cache. Also ask them to send error log to you and send then here, so that we can check what caused the issue. We can not replicate it without their help.
Thank you for patience!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello,
Ive changed from hosts, and now it works! It was not the theme but a terrible host. I do have another question, how to i get my menu to be normal in my sidebar. Its too down low. How to i change that so it can be much closer to the logo. Thank you.
Hello,
It could be fixed with some css code. Please send us new credentials, so that we can send you appropriate code. Also, you can use logo with smaller size and it will push menu items up.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I figured it out thank! i do have another question, does my website support CDN or does this theme support CDN? it would be really nice if it does.
Hello,
You are welcome!
We have not tested import via CDN, since we use XML import here. You have to try it on your own and check if it works!
Let us know if you need anything else!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hallo,
can i combine 25 external stylesheets to Make fewer HTTP requests?? how do i do that? will it mess up the theme? see attachment
Hallo,
i tested my site with gtmetrix. My homepage loads fast but when i click on a article it loads slow! how can i fix this? how can i make my pagespeed faster? By the way i fixed my last issue about the stylesheets to make fewer http requsts :)
Hello,
As we could see on GTmetrix shows good results for speed of your website. Server response time is good. You could try to optimize this image https://www.screencast.com/t/M7r4DHZ29Ib, but generally there is not to many options you could do at this point, since speed of your website is very good.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.