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Some 3rd party plugin could caused issue with slider. Please disable all 3rd party plugins and clear browser cache. Then check how it works. Let us know if it helps!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Unfortunately, your suggestion does not work. I deactivated all the plugin, cleared the cache, but nothing changed.
Attached you can find the only plugins I activated.
If you need to check anything more, you can test it yourself. The plugins are not essential for displaying the homepage and the website can do without them for a while.
We have found solution for this and it will be included in next update. Do you want to send you updated files here or you want to wait until next theme update?
Let us know when you decide!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Slider works like that and this is not theme issue. When you click on item bellow the main item in the slider it will show that subitem as a main. There is no option to redirect you to the archive page. You can only be redirected in archive page from main item in slider.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Have you installed some new plugin in meanwhile? It seems like something added new style to the slider and some 3rd party plugin can do that. If you did it, pelase disable it and check again.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
Please send us WP ADMIN access, so that we can inspect this clser? You sent us access, but not admin, which we need in order to inspect this.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I am sorry, I changed the role! Now admin2 is administrator.
Thanks
Hello,
Some 3rd party plugin could caused issue with slider. Please disable all 3rd party plugins and clear browser cache. Then check how it works. Let us know if it helps!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Unfortunately, your suggestion does not work. I deactivated all the plugin, cleared the cache, but nothing changed.
Attached you can find the only plugins I activated.
If you need to check anything more, you can test it yourself. The plugins are not essential for displaying the homepage and the website can do without them for a while.
i'm looking forward to hearing from you.
Thanks.
Giovanna
Hello,
We replicate similar issue now on our side. We will forward this to our dev team, so that they will check this as soon as possible.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Our developers work on this issue at the moment. We will reply as soon as they provide us some solution.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
We have found solution for this and it will be included in next update. Do you want to send you updated files here or you want to wait until next theme update?
Let us know when you decide!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
You need to replace current files with the files I attached bellow
These are paths to the files which you need to replace https://www.screencast.com/t/hneTP1Wi1Ozw
Let us know how it works!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
You are welcome!
Slider works like that and this is not theme issue. When you click on item bellow the main item in the slider it will show that subitem as a main. There is no option to redirect you to the archive page. You can only be redirected in archive page from main item in slider.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I realized that slider4 has new visualization problems in displaying the post items and featured items.
The best way to understand it is to look at the link www.lasud.eu sections SPORT and CULTURA&SPETTACOLI.
I do not changed anything in homepage since the last reply. I only published posts in Wordpress.
Thanks
Hello,
Have you installed some new plugin in meanwhile? It seems like something added new style to the slider and some 3rd party plugin can do that. If you did it, pelase disable it and check again.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
no, I did not install anything.
In any case, I changed one of the two Elated Post Slider 4 boxes in Elated Block 2. Now both work.
Maybe, it is not possible to have 2 Elated Post Slider 4 boxes in the same page.
Thanks.
Hello,
Maybe it caused the issue. We can not tell you precisely from this point, but we are glad if you found it. Let us know if you need anything else!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.