Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I have just purchased your theme two days ago and am still trying to set things up (wish you would have included building mega menus in your documentation... took a while for me to find out how).
However there's a few bugs remaining I can't seem to solve:
1. I have tried to upload my logo in several sizes and formats (jpg in different sizes, png in different formats, on white and transparent) under Elated Options - Logo, but it never shows up on the top. Can you please help me how to do that?
2. Is there a way to get rid of the clock icon besides the post date and the pencil icon besides the post date?
3. What's the perfect picture size to use for new pictures so they will fit in easily with most croppings?
1. If your logo is light with white color and light header skin is used ti will melt with the background, but this is just a guess. If you continue to have problems, please send us WP admin access and a login link and we will check this on your end.
2. Send a link to that page and we will see. Probably icons can be hidden with some custom css code.
3. We used 1366x660px images in our demo so using this size should be sufficient for all image sizes, but you can use different or even larger image size if you want.
All the Best!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
I have just purchased your theme two days ago and am still trying to set things up (wish you would have included building mega menus in your documentation... took a while for me to find out how).
However there's a few bugs remaining I can't seem to solve:
1. I have tried to upload my logo in several sizes and formats (jpg in different sizes, png in different formats, on white and transparent) under Elated Options - Logo, but it never shows up on the top. Can you please help me how to do that?
2. Is there a way to get rid of the clock icon besides the post date and the pencil icon besides the post date?
3. What's the perfect picture size to use for new pictures so they will fit in easily with most croppings?
Thanks in advance!
S.
Hi there,
And thanks for choosing our theme.
1. If your logo is light with white color and light header skin is used ti will melt with the background, but this is just a guess. If you continue to have problems, please send us WP admin access and a login link and we will check this on your end.
2. Send a link to that page and we will see. Probably icons can be hidden with some custom css code.
3. We used 1366x660px images in our demo so using this size should be sufficient for all image sizes, but you can use different or even larger image size if you want.
All the Best!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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