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I removed the Visual Composer as instructed, now the site is broken and the message for missing plugin is not coming up. Can I get it that plugin from somewhere else?
You need to update theme first, When you update theme to the latest version, new version fo VC will be included. Then all you need to do is to delete VC and install it again and everything will be fine.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I'm trying to update theme version 1.3 to 1.7 but return blank page. HTTP ERROR 500
Can you help me please?
Thanks
Hello,
You probably made a mistake somewhere. Here is explanation how you need to update your theme and Visual Composer properly:
1. Theme update
http://demo.elated-themes.com/moose-documentation/#!/getting_started_updating_moose
2. VC update
a. Please make sure main theme is activated while performing other steps
b. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
c. You will see message that required plugin is missing at the top of your WordPress Dashboard
d. Install the plugin and then activate it
3. Clear browser cache
Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I removed the Visual Composer as instructed, now the site is broken and the message for missing plugin is not coming up. Can I get it that plugin from somewhere else?
Hello,
You need to update theme first, When you update theme to the latest version, new version fo VC will be included. Then all you need to do is to delete VC and install it again and everything will be fine.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.