Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I have installed the moose theme for my agency website. The main rotating banner is not working on the iPhone and the gallery is also not working on mobile. Also, one of my clients told me that the homepage main banner was black on a PC. I updated the theme in wordpress but it is still having the same issues.
I need help ASAP!!
Please email me at [email protected] to let me know how to fix this BIG PROBLEM>
We can not see any issue at this point. Have you fixed this.? Everything seems to work fine on our side. The only thing we saw is that you need to fix parallax effect and you can achieve that by adding this code in Elated Options > General > Custom CSS field:
body .full_width { position:relative; }
Let us know if you still have same issues and please send us a video how it appears on your website.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I have installed the moose theme for my agency website. The main rotating banner is not working on the iPhone and the gallery is also not working on mobile. Also, one of my clients told me that the homepage main banner was black on a PC. I updated the theme in wordpress but it is still having the same issues.
I need help ASAP!!
Please email me at [email protected] to let me know how to fix this BIG PROBLEM>
Hello,
We can not see any issue at this point. Have you fixed this.? Everything seems to work fine on our side. The only thing we saw is that you need to fix parallax effect and you can achieve that by adding this code in Elated Options > General > Custom CSS field:
body .full_width {position:relative;
}
Let us know if you still have same issues and please send us a video how it appears on your website.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.