Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #1033917
Content
Closed

Comments

  •  2
    Mimaxx started the conversation

    Hi,

    Can you explain me why when I try to create a new article, I have some code line. See on image?

  •  1,845
    Elated replied

    Hello,

    This is happening because excerpt for blog list can't read shortcodes and because of that we implemented Excerpt field for each blog single. Here is the solution:

    First, inside your visual composer settings you should apply the setting like in the screenshot http://screencast.com/t/nevcoZAn

    Now you just need to go in your dashboard Posts -> Each post -> And below text editor or visual composer, you can find Excerpt field, just add here what ever you want to display as a preview- excerpt for that post on blog list. (it will be visible only in blog lists, not in single post pages)

    http://screencast.com/t/SXCFhxrbsqlf

    If you don't have this section, then just go to top right corner -> Screen Options -> And enable excerpt

    http://screencast.com/t/F4OHxF5ugc

    Let us know if there is anything else that we can do for you, thanks!


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •  2
    Mimaxx replied

    Thank you for your reply! 

    Sorry but I don't see "except" on the page! 

  •  2
    Mimaxx replied

    Thank you for your reply! 

    Sorry but I don't see "except" on the page! 

  •  1,845
    Elated replied

    Hello,

    'Excerpt' is in English, in French is https://www.screencast.com/t/1o95PIuZSi

    Thanks


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •  2
    Mimaxx replied

    Of course I know, but it doesn't work.

  •  2
    Mimaxx replied

    I just buy this theme with the right versions WP & VC. So, it doesnt'work and I have again this code on my hp. Can you see that?

  •  1,845
    Elated replied

    Hello,

    It works in this theme, so please send us WP admin access and we will check this closer?

    Thanks 


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •   Mimaxx replied privately
  •  1,845
    Elated replied

    Hello,

    We also need link to your website? You have not sent it so far.

    Thanks


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •   Mimaxx replied privately
  •  1,845
    Elated replied

    Hello,

    As we could see everything works fine. You need to scroll down and to fill this field https://www.screencast.com/t/y4uFdZJIJQ with desired text in order to avoid shortcode issue.

    Thanks 


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.