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  Public Ticket #1037174
Installation problem
Closed

Comments

  •  2
    Alex started the conversation
    January 26, 2017 at 3:03pm

    Hi,

    I'm trying to install your Creator Theme with WordPress 4.7.

    When clicking to install the theme via the back-office, I've got this error :

    "Parse error: parse error in C:\wamp\www\art-and-cooking\wp-content\themes\creator\framework\modules\shortcodes\product-carousel\product-carousel.php on line 153"

    Impossible to finish the installation. 

    Thanks for your help.

    Alex

  •  1,845
    Elated replied
    January 27, 2017 at 3:33pm

    Hello,

    You probably have not set something properly. It could be related to the Wamp settings. Anyway we can not inspect this kind of issues on local and we can only help if you create your website on live server.

    Let us know if you decide that!

    Thanks   

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  •  2
    Alex replied
    January 27, 2017 at 4:07pm

    Hello,

    it's strange because with another theme installed instead of Creator, everything is ok with my Wamp settings.

    Working on live server means more time to create the website I'm working on.

    Are you really sure that everything is ok on your file ? Sorry about that question, but I used to work with wordpress and wamp, and it's the first time that I have this kind of error.

    Please confirm that your file is ok (see the attached file), and I will install your theme on my live server to verify if it works.

    Best regards.

    Alex

  •  1,845
    Elated replied
    January 30, 2017 at 3:17pm

    Hello,

    Yes it works fine for sure. We could not sell template which can not be installed.

    Check your PHP version. It should be 5.4 at least . Also check  PHP resources in php.ini file:

    max_execution_time = 300
    memory_limit = 128M
    upload_max_filesize = 128M
    post_max_size = 256M

    Maybe it helps!

    Thanks 

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •  2
    Alex replied
    January 30, 2017 at 6:44pm

    Hi,

    evrything is ok on my live server. I need to update my Wamp php versions supported.

    Sorry about wasting your time and thaks for your help.

    Best regards

    Alex

  •  1,845
    Elated replied
    January 31, 2017 at 6:26pm

    You are welcome! We are glad you found it! Let us know if you need anything else!

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.