Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
First off great theme! My first issue is I have an error appearing (PIC ATTACHED) that is asking me for a "valid Envira license key.
How can I obtain this key?
My second issue is I am trying to save over top the "dining home" template. When I view page by itself I see a preview however when I add it as the static homepage the page does not preview?
As we could see you have installed many 3rd party plugins which are not compatible with the theme. I've disabled it and it works fine now.
In order to avoid rev slider error, you need to import sliders manually. Go to Slider Revolution > Import Sliders and import them from xml export/rev slider folder. You need to import them one by one.
Also you need to delete additional menu items in Appearance > Menus, since you've imported demo content more than once.
Let us know if you need anything else!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
First off great theme! My first issue is I have an error appearing (PIC ATTACHED) that is asking me for a "valid Envira license key.
How can I obtain this key?
My second issue is I am trying to save over top the "dining home" template. When I view page by itself I see a preview however when I add it as the static homepage the page does not preview?
Please assist! Thank you.
Hello,
Thanks! We are glad you like this theme!
1) We can not confitm for Envira Gallery key, since we do not include that plugin in the theme!
2) Please send us WP admin access, so that we can check this closer?
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
As we could see you have installed many 3rd party plugins which are not compatible with the theme. I've disabled it and it works fine now.
In order to avoid rev slider error, you need to import sliders manually. Go to Slider Revolution > Import Sliders and import them from xml export/rev slider folder. You need to import them one by one.
Also you need to delete additional menu items in Appearance > Menus, since you've imported demo content more than once.
Let us know if you need anything else!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Great! It looks like the revo slider is a $25 fee, is this accurate?
Hello,
Yes, we have bought extended licence, so you can use it. This comes with the theme for free
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.