Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
You have these issues in console https://www.screencast.com/t/deEQHgOUtQgY. Please try to disable 3rd party plugins and then to check how it works. If it does not help, please ask your hosting to check whether you have some server error, since this is most probably server related issue.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
You use 3rd party plugins and we disabled it, but it did not issue. This is most probably server related issue, since your server does not retrieve these scripts https://www.screencast.com/t/bFkpAHeCn7D. You need to ask your hosting regarding to this issue and ask them to check why it happens!
Let us know when they reply something!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Dear Sir/Madame!
Two weeks age I bought a Elated Wordpress template. but I am experiencing defficulties. I have two problems:
Can You help me with these issues, or offer any assistance?
Sincerely,
Zsuzsa Kardos
Hello,
You have these issues in console https://www.screencast.com/t/deEQHgOUtQgY. Please try to disable 3rd party plugins and then to check how it works. If it does not help, please ask your hosting to check whether you have some server error, since this is most probably server related issue.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
We didn't install 3rd party plugin. And I tryd install the templates to other server, and it doesn't work too.
Zsuzsa
Hello,
Please send us WP admin access, so that we can check this closer?
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
You use 3rd party plugins and we disabled it, but it did not issue. This is most probably server related issue, since your server does not retrieve these scripts https://www.screencast.com/t/bFkpAHeCn7D. You need to ask your hosting regarding to this issue and ask them to check why it happens!
Let us know when they reply something!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.