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  Public Ticket #1070163
Demo import not complete
Closed

Comments

  • Simon75 started the conversation

    Hi there,

    I tried to install the demo, but the demo doesn't complete staying at 90% (see screendshot attached).

    I changed the settings on my php.ini file to be able to upload big files but it doesn't help :

    upload_max_filesize = 64M
    post_max_size = 64M
    max_execution_time = 300

    Could you please help ?

    Also it seems that I can only import 1 demo (Superfood). Does this include all pages of the live demo on themeforest ?

    Thanks.

    Simon.

  • Simon75 replied

    Actually this is ok.

    Progress bar stays at 90% but the import worked correctly.

    Nice theme, thanks.

  •  1,845
    Elated replied

    Hello,

    Please try to increase PHP values as per this recommendation:

    max_execution_time = 300
    memory_limit = 128M
    upload_max_filesize = 128M
    post_max_size = 256M

    Let us know if it helps!

    Thanks 


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