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  Public Ticket #1073993
Can't Install Elated Instagram Feed
Closed

Comments

  •  2
    ivoryred started the conversation
    February 24, 2017 at 1:44am

    I have just installed the the theme on a fresh Wordpress install and get the following message for the "Elated Instagram Feed" plugin when installing my plugins.

    Please help:


    Installing Plugin: Elated Instagram Feed

    Unpacking the package…

    Installing the plugin…

    The remote plugin package consists of more than one file, but the files are not packaged in a folder. Please contact the plugin provider and ask them to package their plugin according to the WordPress guidelines.

    Plugin install failed.


  •  2
    jnnla replied
    February 26, 2017 at 6:57am

    I am having this exact same problem, also on a fresh wordpress install. Please fix this.

  •  2
    danihellahr replied
    February 28, 2017 at 1:55pm

    Yeap me as well. Looking forward to a solution.

  •  1,845
    Elated replied
    February 28, 2017 at 4:09pm

    Hello,

    Can you please send us WP admin access, so that we can check this? Both of you could send it in private replies here.

    Thanks 

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •   ivoryred replied privately
  •  1,845
    Elated replied
    March 2, 2017 at 7:57pm

    Hello ivoryred,

    You forgot to send link to your website, so we can not access to your backend? Could you please send link as well and we will check this ASAP.

    Thanks

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •   ivoryred replied privately
  •  1,845
    Elated replied
    March 3, 2017 at 4:32pm

    Hi,

    Please, send us also FTP access in private message.

    Thanks

    Elated

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •  2
    petenewin replied
    March 5, 2017 at 6:20am

    I am having the same issue

  •  2
    Rachelle replied
    March 6, 2017 at 4:29am

    Has this been resolved yet?  Having the same problem and thought it best to just follow this thread rather than build on the post I made.  Thanks

  •  2
    Pak replied
    March 6, 2017 at 7:12am

    Has this been resolved yet?  I have the same problem.

  •  1,845
    Elated replied
    March 7, 2017 at 8:08pm

    Hello,

    It can be solved. You guys need to open private tickets and send us FTP access there and we will install Elated Instagram Feed for you.

    Thanks 

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • maurycynajda replied
    July 22, 2017 at 3:41pm

    Hi, 

    I am having the same issue. Could you please help me with this problem ?

  •  1,845
    Elated replied
    July 24, 2017 at 3:53pm

    Hello there,

    Can you please create your own private ticket and provide us FTP and WP Admin access with credentials so we can install it for you.

    We are waiting for your ticket

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.