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  Public Ticket #1082842
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  •  2
    clementinebuschtetz started the conversation

    I am trying to upload the theme however I keep getting this error message:

    The uploaded file exceeds the upload_max_filesize directive in php.ini.


    Please advise. 

    Thank you. 

  •  1,845
    Elated replied

    Hi

    Thanks for writing in!

    This is a common problem it is usually triggered by server low resource settings, and it is best if you can ask your hosting service to increase these resources for you.

    max_execution_time = 300; 

    memory_limit = 256M;

    upload_max_filesize = 128M;

    post_max_size = 256M;

    Then try again, or try to upload our theme via FTP http://savory.elated-themes.com/documentation/#!/getting_started_installing_savory

    Best,

    Elated


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