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  Public Ticket #1111908
Theme importing issue
Closed

Comments

  •  2
    LaurenVaxmonsky started the conversation

    So I have already updated all php settings according to the specifications you mentioned in response to other customers posts. However, the importer is still getting hung up on 90%. I was wondering if you might be able to help me revolve this issue.

  •  1,845
    Elated replied

    Hello,

    Your issue is probably connected with the low PHP resources. In order to fix this, please increase these values or ask your hosting to achieve this for you:  

    max_execution_time = 300
    memory_limit = 128M
    upload_max_filesize = 128M
    post_max_size = 256M

    If this does not help, please send us WP admin access.

    Thanks


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