Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I have a duplicated navigation appearing UNDER the navbar. I have created a new menu on WP and checked the checkbox next to Main Navigation and clicked Save Menu. But I still have the SuperFood theme duplicated menu.
1) How not to have a duplicated menu ?
2) How to make it go back to its initial navbar place ?
3) Also, in the Elated Options for the Header, I cannot find where to change the font color for devices other than mobile (see attached).
1) and 2) When you imported demo you clicked import button more than once and that is why you've got duplicated menu items. You have two solutions now. You can delete all menu items in Appearance > Menus and to create new ones manually. Or, you can delete everything and import demo from scratch.If you have not created your own content, you can very easily delete everything and import demo from scratch.
3) We can help you to change font color via bit of css code. Just tell us which color you need to set?
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I cannot delete everything because I already created content.
I had created a new Menu (Appearance > Menus) and chose it as main navigation. Then when I'm editing the page, in the bottom, Elated Header > Choose Header Type > Divided Header Layout (see attached 1), I still have the old duplicated menu that I since changed (see attached 2)!
When I choose : Elated Header > Choose Header Type > Standard Header Layout, I have no duplicated menu and it appears in the right place (see attached 3) but it's not the layout I want.
I'd like to be able to use my new menu with a Divided Header Layout as in the template (see attached 4).
Sorry for delay, we are currently working with limited resourced.
Go to Appearance >> Menus, navigate to your menus your are using and remove duplicated items. : https://www.screencast.com/t/RQqmXSa3Ol9When you imported demo you didn't removed menus from previous imports and this is the result
Kind regards
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I've got another problem! On my homepage, the fixed on scroll menu with a divided layout is not transparent before scroll: it always has a white background (see attached). How to I make it transparent before scroll and then white?
Also, I'd like to use a masonry side layout on my portfolio item page (see attached 1) but I can't find it in Elated Portfolio Settings > Portfolio Type (see attached 2).
How can I set a masonry side layout on the item pages?
Please only reply to my post about the menu. I managed to create the portfolio pages with the masonry layout.
(Message > "On my homepage, the fixed on scroll menu with a divided layout is not transparent before scroll: it always has a white background (see attached). How to I make it transparent before scroll and then white? ")
You need to set transparency for main header to 0, and transparency for sticky header to 1. First setting need to be made while editing page/post in Elated Header section like in this screenshot https://www.screencast.com/t/bFV55Cx3Z59N. Second setting can be made in Elated Options > Header > Sticky Header as in this screenshot https://www.screencast.com/t/JUhhQjHJ. Let me know if this worked out. If not, please try disabling plugins, and try again.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Thanks for your reply but it doesn't solve my problem. I had already set transparency for main header to 0 (see attached 2) and I also tried disabling plugins (see attached 1). But my header is still NOT transparent.
Please provide support fast. I cannot wait another week once again!
To achieve that you need to set background color on single page white and transparency 0 as it was before. However, to keep header on scrolling you need to use sticky header which will appear when page is scrolled. It can be set in Elated Options > Header > Sticky Header there set background color and transparency 1 since you want it to be visible https://www.screencast.com/t/qQfteflb. We did those modifications for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
google_fonts="font_family:Signika%3A300%2Cregular%2C600%2C700|font_style:700%20bold%20regular%3A700%3Anormal"][vc_column_text]Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores.[/vc_column_text][vc_empty_space height="26px"][eltdf_portfolio_project_info project_info_type="tag" project_info_title_tag="h4" project_info_title="Client"][vc_empty_space height="14px"][eltdf_portfolio_project_info project_info_type="category" project_info_title_tag="h4" project_info_title="Category"][vc_empty_space height="14px"][eltdf_portfolio_project_info project_info_type="date" project_info_title_tag="h4" project_info_title="Date"][vc_empty_space height="14px"][eltdf_icon icon_pack="font_elegant" fe_icon="social_facebook" target="_blank" custom_size="13" icon_color="#363636" hover_icon_color="#25abd1" margin="0 12px 0 0" link="https://www.facebook.com/"][eltdf_icon icon_pack="font_elegant" fe_icon="social_twitter" target="_blank" custom_size="13" icon_color="#363636" hover_icon_color="#25abd1" margin="0 12px 0 0" link="https://twitter.com/"][eltdf_icon icon_pack="font_elegant" fe_icon="social_instagram" target="_blank" custom_size="13" icon_color="#363636" hover_icon_color="#25abd1" margin="0 12px 0 0" link="https://www.instagram.com/"][eltdf_icon icon_pack="font_elegant" fe_icon="social_pinterest" target="_blank" custom_size="13" icon_color="#363636" hover_icon_color="#25abd1" margin="0 12px 0 0" link="https://www.pinterest.com/"][eltdf_icon icon_pack="font_elegant" fe_icon="social_linkedin" target="_blank" custom_size="13" icon_color="#363636" hover_icon_color="#25abd1" margin="0 12px 0 0" link="https://www.linkedin.com/"][eltdf_icon icon_pack="font_elegant" fe_icon="social_tumblr" target="_blank" custom_size="13" icon_color="#363636" hover_icon_color="#25abd1" margin="0 12px 0 0" link="https://www.tumblr.com/"][vc_empty_space height="50px"][/vc_column][vc_column offset="vc_col-lg-8 vc_col-md-12"][vc_single_image image="6023" img_size="full"][vc_row_inner css=".vc_custom_1475141947465{padding-top: 28px !important;}"][vc_column_inner width="1/2"][vc_single_image image="6024" img_size="full"][vc_empty_space height="28px"][/vc_column_inner][vc_column_inner width="1/2"][vc_single_image image="6025" img_size="full"][vc_empty_space height="28px"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]
2) You need to add WooCommerce Price Filter Widget inside Shop Sidebar widget area.
By default Product categories widget displays all categories and it can not be changed without custom coding.
It happens because Product categories has archive template that displays blog sidebar in use, so to change it you need to include widgets you wan tot appear in blog sidebar widget area because woocommerce widgets should not appear on Blog Posts.
5) Unfortunately, you can no customize title and also you can not insert button as you wish, so it requires custom coding which we can not provide at the moment since we need to focus primarily on providing support to all customers.
In future, please ask one question at a time, because one ticket is for one question, but we are also OK with up to 3 questions :) , but no more than that. It is not fair to other users because they will have to wait longer when we are answering to long quires like this one. Thanks for understanding.
Please let us know if this solved issues.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Thank you so much! Next time, I won't ask more than 3 questions at a row! :)
1) I copied/pasted the code you gave me to create custom portfolio single pages but I have issues:
- the font size of my h2 title is 40px instead of 30px (see attached 1)
- I have a bigger empty space above my h2 title than in your Superfood page (see attached 1)
- the empty space below "Date" is bigger than 14px (see attached 2)
2) My sticky header items are not aligned to the right like the header before scroll (see attached 3). How do I fix it?
3) If Product Category pages display blog sidebar (which is the default sidebar), should I change my blog sidebar in order to include shop widgets (filers, categories...) and select another sidebar for my blog and articles pages?
Update about the Portfolio custom page (with your code I copied and pasted), I encountered a new problem: the social icons display with break lines after each icon (see attached 1). How do I fix it?
1) h2 element's font size is 30px as you can see here https://www.screencast.com/t/2nTlc5Y2 after inspecting page Test custom 2. Space under date: Space is actually 15px as you can see here https://www.screencast.com/t/TMo1IGva, you can adjust it using custom css below with setting desired margin:
h6.eltdf-ppi-date { margin: 10px 0!important; }
2) You can move sticky menu item to the right using custom css
No need to answer to the following question because I erased the social icons:
"Update about the Portfolio custom page (with your code I copied and pasted), I encountered a new problem: the social icons display with break lines after each icon (see attached 1). How do I fix it?"
New issue with the Elated Clients Carousel Items : I have an empty space appearing between my 1st and last items (see attached 1). How do I fix it?
We need to take closer look to the back-end of your site, however we can not connect to it since when we try to connect to http://www.xtremelashes.fr/wp-admin/ we get this error https://www.screencast.com/t/hiO83NC7, can you please sort that out so we can access your back-end and check that for you.
In the meantime please try checking whether you have set Image as well as Hover Image for each Elated Client Carousel Item as shown in this screenshot https://www.screencast.com/t/88rVUqqK. It might be that you missed Image for one element and so it doesn't display.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
We have created same carousel on our side and no blank spaces is appearing and so issue might be related to your side. Please try disabling all third party plugins and try again with creating carousel. As we said in answer on your previous ticket, you are using plenty of plugins so please try to avoid using them if not necessary since it might cause some issue with theme.
Please let us know if there is anything else we can do for you.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
I have a duplicated navigation appearing UNDER the navbar. I have created a new menu on WP and checked the checkbox next to Main Navigation and clicked Save Menu. But I still have the SuperFood theme duplicated menu.
1) How not to have a duplicated menu ?
2) How to make it go back to its initial navbar place ?
3) Also, in the Elated Options for the Header, I cannot find where to change the font color for devices other than mobile (see attached).
Thank you !
Hello,
1) and 2) When you imported demo you clicked import button more than once and that is why you've got duplicated menu items. You have two solutions now. You can delete all menu items in Appearance > Menus and to create new ones manually. Or, you can delete everything and import demo from scratch.If you have not created your own content, you can very easily delete everything and import demo from scratch.
3) We can help you to change font color via bit of css code. Just tell us which color you need to set?
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Thank you for your answer!
I cannot delete everything because I already created content.
I had created a new Menu (Appearance > Menus) and chose it as main navigation. Then when I'm editing the page, in the bottom, Elated Header > Choose Header Type > Divided Header Layout (see attached 1), I still have the old duplicated menu that I since changed (see attached 2)!
When I choose : Elated Header > Choose Header Type > Standard Header Layout, I have no duplicated menu and it appears in the right place (see attached 3) but it's not the layout I want.
I'd like to be able to use my new menu with a Divided Header Layout as in the template (see attached 4).
Thanks!
Hello,
Can you please send us link to your website as well as WP admin access, so that we can check this closer?
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Sorry for delay, we are currently working with limited resourced.
Go to Appearance >> Menus, navigate to your menus your are using and remove duplicated items. : https://www.screencast.com/t/RQqmXSa3Ol9When you imported demo you didn't removed menus from previous imports and this is the result
Kind regards
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It's fixed! Thank you so much!
I've got another problem! On my homepage, the fixed on scroll menu with a divided layout is not transparent before scroll: it always has a white background (see attached). How to I make it transparent before scroll and then white?
Thanks!
Also, I'd like to use a masonry side layout on my portfolio item page (see attached 1) but I can't find it in Elated Portfolio Settings > Portfolio Type (see attached 2).
How can I set a masonry side layout on the item pages?
Thanks!
Hi,
Please only reply to my post about the menu. I managed to create the portfolio pages with the masonry layout.
(Message > "On my homepage, the fixed on scroll menu with a divided layout is not transparent before scroll: it always has a white background (see attached). How to I make it transparent before scroll and then white? ")
Thanks
Hello there,
You need to set transparency for main header to 0, and transparency for sticky header to 1. First setting need to be made while editing page/post in Elated Header section like in this screenshot https://www.screencast.com/t/bFV55Cx3Z59N. Second setting can be made in Elated Options > Header > Sticky Header as in this screenshot https://www.screencast.com/t/JUhhQjHJ. Let me know if this worked out. If not, please try disabling plugins, and try again.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
URGENT
Thanks for your reply but it doesn't solve my problem. I had already set transparency for main header to 0 (see attached 2) and I also tried disabling plugins (see attached 1). But my header is still NOT transparent.
Please provide support fast. I cannot wait another week once again!
Thanks,
Leïla
Hello there,
To achieve that you need to set background color on single page white and transparency 0 as it was before. However, to keep header on scrolling you need to use sticky header which will appear when page is scrolled. It can be set in Elated Options > Header > Sticky Header there set background color and transparency 1 since you want it to be visible https://www.screencast.com/t/qQfteflb. We did those modifications for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you so much!
Hello there,
1) Just copy and paste code below into editor https://www.screencast.com/t/ZvZKlYGV7uy
2) You need to add WooCommerce Price Filter Widget inside Shop Sidebar widget area.
By default Product categories widget displays all categories and it can not be changed without custom coding.
It happens because Product categories has archive template that displays blog sidebar in use, so to change it you need to include widgets you wan tot appear in blog sidebar widget area because woocommerce widgets should not appear on Blog Posts.
3) Make sure you include same ( wanted ) widgets inside all three marked widget areas https://www.screencast.com/t/hViV40rbPN7D
4) You can set excerpt in back end of the post by scrolling down to Excerpt field and write excerpt for the post https://www.screencast.com/t/cDYh1OtnX. If it is not present click on Screen Options in top right corner of the screen and check Excerpt https://www.screencast.com/t/3ZxvlzgCJJ1M.
Try translating https://www.screencast.com/t/DZ6OtQIU and https://www.screencast.com/t/UnEToco1bAHf where files destinations are marked as red rectangle (ignore D:/... part before rectangle in both cases)
5) Unfortunately, you can no customize title and also you can not insert button as you wish, so it requires custom coding which we can not provide at the moment since we need to focus primarily on providing support to all customers.
In future, please ask one question at a time, because one ticket is for one question, but we are also OK with up to 3 questions :) , but no more than that. It is not fair to other users because they will have to wait longer when we are answering to long quires like this one. Thanks for understanding.
Please let us know if this solved issues.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you so much! Next time, I won't ask more than 3 questions at a row! :)
1) I copied/pasted the code you gave me to create custom portfolio single pages but I have issues:
- the font size of my h2 title is 40px instead of 30px (see attached 1)
- I have a bigger empty space above my h2 title than in your Superfood page (see attached 1)
- the empty space below "Date" is bigger than 14px (see attached 2)
2) My sticky header items are not aligned to the right like the header before scroll (see attached 3). How do I fix it?
3) If Product Category pages display blog sidebar (which is the default sidebar), should I change my blog sidebar in order to include shop widgets (filers, categories...) and select another sidebar for my blog and articles pages?
Thanks!
Update about the Portfolio custom page (with your code I copied and pasted), I encountered a new problem: the social icons display with break lines after each icon (see attached 1). How do I fix it?
Hi there,
1) h2 element's font size is 30px as you can see here https://www.screencast.com/t/2nTlc5Y2 after inspecting page Test custom 2.
Space under date: Space is actually 15px as you can see here https://www.screencast.com/t/TMo1IGva, you can adjust it using custom css below with setting desired margin:
2) You can move sticky menu item to the right using custom css
3) Yes, you should set Shop sidebar as default and woocommerce icons shouldn't appear on pages apart from shop pages.
As we agreed only 3 questions for one ticket and others will be answered afterwards since we need to focus on providing support to all customers.
Thanks for understanding.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks!
No need to answer to the following question because I erased the social icons:
"Update about the Portfolio custom page (with your code I copied and pasted), I encountered a new problem: the social icons display with break lines after each icon (see attached 1). How do I fix it?"
New issue with the Elated Clients Carousel Items : I have an empty space appearing between my 1st and last items (see attached 1). How do I fix it?
Thanks!
Hello again,
We need to take closer look to the back-end of your site, however we can not connect to it since when we try to connect to http://www.xtremelashes.fr/wp-admin/ we get this error https://www.screencast.com/t/hiO83NC7, can you please sort that out so we can access your back-end and check that for you.
In the meantime please try checking whether you have set Image as well as Hover Image for each Elated Client Carousel Item as shown in this screenshot https://www.screencast.com/t/88rVUqqK. It might be that you missed Image for one element and so it doesn't display.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there,
We have created same carousel on our side and no blank spaces is appearing and so issue might be related to your side. Please try disabling all third party plugins and try again with creating carousel. As we said in answer on your previous ticket, you are using plenty of plugins so please try to avoid using them if not necessary since it might cause some issue with theme.
Please let us know if there is anything else we can do for you.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I deactived several unused plugins, and the carousel now works fine!
Thanks!
Hi again,
We are pleased to help, if there is anything else you need help with, please let us know.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.