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Posted three days ago with no response, so I'm making it a public post to see if I can get some assistance. I keep getting prompted to activate Visual Composer before it will let me do anything. Was it not included with the theme? It's asking me to purchase a license.
Sorry for the late response! We work with lower resources over the weekend.
We bought extended license for these plugins (Visual Composer and Layer Slider), and we can't give you license code because of policy and terms of Theme Forest, because of that we included these plugins in our theme (you can find plugins in theme folder/plugins/ there are installation files of these plugins), also we will update these plugins to the latest version with theme update so you just need to wait for next theme update and there will be the latest version of plugins if it exists.
Then when you update theme you just need to go to your back-end Plugins and to deactivate/delete these plugin then you will get some notification to install necessary plugins to our theme, then just click to install/activate again these plugins and that will be all. If you don't get this notification to install necessary plugins, then just go to Plugins -> Add New -> Upload -> Find these plugins in our theme folder/plugins select one by one and click import/install.
You can ignore messages about activation these plugins, you have/get inside Plugin settings. Also, please consider your rate again, since we think it is not fair to give us one star, before you give us a chance to help. This is common message from VC support team and it is not even issue.
Let us know if you need anything else and we will be glad to help!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Posted three days ago with no response, so I'm making it a public post to see if I can get some assistance. I keep getting prompted to activate Visual Composer before it will let me do anything. Was it not included with the theme? It's asking me to purchase a license.
Hello,
Sorry for the late response! We work with lower resources over the weekend.
We bought extended license for these plugins (Visual Composer and Layer Slider), and we can't give you license code because of policy and terms of Theme Forest, because of that we included these plugins in our theme (you can find plugins in theme folder/plugins/ there are installation files of these plugins), also we will update these plugins to the latest version with theme update so you just need to wait for next theme update and there will be the latest version of plugins if it exists.
Then when you update theme you just need to go to your back-end Plugins and to deactivate/delete these plugin then you will get some notification to install necessary plugins to our theme, then just click to install/activate again these plugins and that will be all. If you don't get this notification to install necessary plugins, then just go to Plugins -> Add New -> Upload -> Find these plugins in our theme folder/plugins select one by one and click import/install.
You can ignore messages about activation these plugins, you have/get inside Plugin settings. Also, please consider your rate again, since we think it is not fair to give us one star, before you give us a chance to help. This is common message from VC support team and it is not even issue.
Let us know if you need anything else and we will be glad to help!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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