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  Public Ticket #1137272
Demo Content 90% stuck
Closed

Comments

  • libertydigital started the conversation

    I have tried to download the demo content multiple times yesterday and even left it running over night. Still at 90%.

    I saw someone else having the same issue and I wasn't able to resolve it using the method you suggested (https://elated.ticksy.com/ticket/1129196/). Please let me know what I can do to resolve this issue.

  •  1,845
    Elated replied

    Hello there,

    Thank you for using our theme. Can you pleas send us your wp admin with credentials as private response so we can try to import demo for you.

    Thanks.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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  • libertydigital replied

    Hi Support,

     I solved the problem however, I'm trying to make a video portfolio like the one in the image below (also on the site: http://mrseo.elated-themes.com/ ). However, instead of when clicked it taking me to a different site, I'd like it to have a pop up video. Please let me know how to do this.

    Thanks,

  •  1,845
    Elated replied

    Hello, 

    We answered you on this question in other ticket.

    Thanks.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • Juan Fernando Martinez replied

    HI libertydigital, can you please tell me how do you solve the 90% freeze problem? because i can´t resolve it using the method that support suggested.

    Thanks

  •  1,845
    Elated replied

    Hi Juan Fernando Martinez,

    Please do not comment on other users tickets. Open new tickets and one of our agents will answer as soon as possible. Thank you for understanding

    Kind regards



    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.