Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I just paid $60 for your Awake theme after extensively reading great reviews. I purchased this about 20 minutes ago at 10:40 EST, and to my disappointment 2 of your "required" plugins are not packaged correctly so now my progress for the day is at a halt.
The remote plugin package consists of more than one file, but the files are not packaged in a folder. Please contact the plugin provider and ask them to package their plugin according to the WordPress guidelines.
Plugin install failed."
I am going to uninstall and then reinstall everything and hope this resolves the issues. Revolution slider is a common plugin that I can install from the wordpress list of plugins, but your Elated Instagram Feed plugin is not. Really need help so I can move forward with my project. :/
UPDATE... After googling... I fixed the issue. Your zip file is inside of the plugins containing directory labeled eltd-instagram-feed.zip, but the actual unzipped file contents contained a duplicate directory name. Thus, wordpress was finding duplicate folders, so I copied the original zipped file and renamed it, unzipped its contents, took the child folder, rezipped it again, and then manually uploaded that file to wordpress...
Quick fingers and googling just saved me.
Side Note... I still LOVE this theme, but please fix that issue for less savvy users. :)
I just paid $60 for your Awake theme after extensively reading great reviews. I purchased this about 20 minutes ago at 10:40 EST, and to my disappointment 2 of your "required" plugins are not packaged correctly so now my progress for the day is at a halt.
Specifically... Elated Instagram Feed, Revolution Slider.
The error states...
"Unpacking the package…
Installing the plugin…
The remote plugin package consists of more than one file, but the files are not packaged in a folder. Please contact the plugin provider and ask them to package their plugin according to the WordPress guidelines.
Plugin install failed."
I am going to uninstall and then reinstall everything and hope this resolves the issues. Revolution slider is a common plugin that I can install from the wordpress list of plugins, but your Elated Instagram Feed plugin is not. Really need help so I can move forward with my project. :/
Thank you...
K
UPDATE... After googling... I fixed the issue. Your zip file is inside of the plugins containing directory labeled eltd-instagram-feed.zip, but the actual unzipped file contents contained a duplicate directory name. Thus, wordpress was finding duplicate folders, so I copied the original zipped file and renamed it, unzipped its contents, took the child folder, rezipped it again, and then manually uploaded that file to wordpress...
Quick fingers and googling just saved me.
Side Note... I still LOVE this theme, but please fix that issue for less savvy users. :)
Hi there,
First of all thank you for using our theme. We are pleased to hear you overcome issue.
If there is anything else you need help with, please let us know.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
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