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  Public Ticket #1148351
Template error in Safari
Closed

Comments

  • guitresan started the conversation

    HI, I recently detected a bug in Safari 10.1. When you load the site in "Expanding Tiles" style, everything works fine. The you open a post in-situ, everything works fine. Then you close that post and a gap appears in the right side of the closed post, just like if there is an "empty or hidden post" there.

    First I thought it was just my site because all the changes I did to the style sheet, but then I tested your demo and the problem was the same. It is no consistente, some times happened and some times don´t. I attached print from my site and your demo.

    Can you please help me to fix this? I will wait for your answer. Thank you very much in advance. 

  •  1,845
    Elated replied

    Hello there,

    It seems that issue is present on our side too, and we will forward this issue to our dev team so issue will be solved within next update. If you need we can make some modifications for you in the meantime just send us your wp admin access with credentials.

    Thanks. 


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