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  Public Ticket #1149258
Cannot Access Dashboard - Redirecting
Closed

Comments

  • Katie started the conversation
    April 26, 2017 at 1:59pm

    When I visit the /wp-admin page of my site and login, it sends me to the user dashboard instead. GoDaddy support says that it is caching plugin in the theme, but I cannot login to change or update the website or theme in any way. Please assist me with this. 

    Thank you,

    Katie

  •  1,845
    Elated replied
    April 27, 2017 at 3:02pm

    Hello Katie,

    If you haven't still set up pages and posts and you have no data to lose please try reinstalling theme, and let us know if you have same issue.

    Thanks.

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • Katie replied
    April 27, 2017 at 3:09pm

    I have already built a site with your theme. I am unable to log in and approve what users have submitted. Please assist.

    http://vendors.mywvwedding.com/

  •  1,845
    Elated replied
    May 1, 2017 at 8:00am

    Hi there,

    Can you please send us your wp admin with credentials so we can try to login. Also please try updating theme to latest version, version 1.8, https://themeforest.net/item/search-go-modern-smart-directory-theme/15365040, since you are using 1.4.1 version https://www.screencast.com/t/pbsjdvFmPX66. 

    Thanks.

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.