Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I'm not support. Just ran into a similiar issue. These are what my settings look like. If you look at their code in the following link, you'll see that it could be the post is too old for the rules you set etc.
For instance, you could have the checkbox checked where it says "Automatically close comments on articles older than [] days ".
I can't seem to turn the comments on... Right now it just says: 'Sorry, the comment form is closed at this time'
I'm not support. Just ran into a similiar issue. These are what my settings look like. If you look at their code in the following link, you'll see that it could be the post is too old for the rules you set etc.
For instance, you could have the checkbox checked where it says "Automatically close comments on articles older than [] days ".
Hope that helps.
http://screencast.com/t/NoT2A2Os2
@Peoples_Pundit awesome. It was just that "auto close" setting in discussions. Thanks!
Anytime Docannie! Glad to be of help.
Hello there,
We are sorry for late response, but we are glad to hear you overcome issue.
If there is anything we can do for you, please let us know.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Sorry to hijack this post, but is there also a way to get rid of 'Sorry, the comment form is closed at this time' altogether?
Thanks
Go into the main newsroom folder, find the comments.php file and, on line 28, find and delete the following line:
<p><?php esc_html_e('Sorry, the comment form is closed at this time.', 'newsroom'); ?></p>Hello,
@ariephoto Can you please submit your own ticket with question and we can try to help you there.
@Peoples_Pundit We appreciate your help in helping handling the tickets
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.