Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
If you are using any WooCommerce version 3.0.x, our theme is not fully compatible with that version yet. We are preparing update which will contain WooCommerce compatibility. It is now in testing phase. Theme update will be released very soon, but until then, please downgrade WooCommerce to any 2.6.x version until we release compatibility update. You can download older version from the following link https://wordpress.org/plugins/woocommerce/advanced/ – at the bottom of the page.
With any 2.6.x version of WooCommerce there will be no issues, and please do not update it to newer versions until we release theme update that will cover WooCommerce compatibility.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
The Woo Commerce plugin alerts me that the template structure of the theme is not up to date with the current version of woocommerce.
Is this gonna cause issues? I´m barely installing and setting up.
Hello there,
Thank you for using our theme.
If you are using any WooCommerce version 3.0.x, our theme is not fully compatible with that version yet. We are preparing update which will contain WooCommerce compatibility. It is now in testing phase. Theme update will be released very soon, but until then, please downgrade WooCommerce to any 2.6.x version until we release compatibility update. You can download older version from the following link https://wordpress.org/plugins/woocommerce/advanced/ – at the bottom of the page.
With any 2.6.x version of WooCommerce there will be no issues, and please do not update it to newer versions until we release theme update that will cover WooCommerce compatibility.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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