Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I'm trying sticky sidebar but it does not work. I also installed the latest version of Visual Composer (5.1.1). However it does not work. What can I do?
Can you please send us your wp admin with credentials so we can take close look to issue regarding sidebar, and for VC update, we bought extended license for plugins (Visual Composer and Rev Slider), and we can't give you license code because of policy and terms of Theme Forest, because of that we included these plugins in our theme (you can find plugins in theme folder/plugins/ there are installation files of these plugins), also we will update these plugins to the latest version with theme update so you just need to wait for next theme update and there will be the latest version of plugins if it exists. So, issue might be that our theme is not fully compatible with that version yet so downgrade VC to compatible version that you can see here https://themeforest.net/item/tomas-daisy-a-stylish-blog-for-him-her/13286072 on the right side of the page https://www.screencast.com/t/MRUSRqMIkbT.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
I'm trying sticky sidebar but it does not work. I also installed the latest version of Visual Composer (5.1.1). However it does not work. What can I do?
Hello there,
Can you please send us your wp admin with credentials so we can take close look to issue regarding sidebar, and for VC update, we bought extended license for plugins (Visual Composer and Rev Slider), and we can't give you license code because of policy and terms of Theme Forest, because of that we included these plugins in our theme (you can find plugins in theme folder/plugins/ there are installation files of these plugins), also we will update these plugins to the latest version with theme update so you just need to wait for next theme update and there will be the latest version of plugins if it exists. So, issue might be that our theme is not fully compatible with that version yet so downgrade VC to compatible version that you can see here https://themeforest.net/item/tomas-daisy-a-stylish-blog-for-him-her/13286072 on the right side of the page https://www.screencast.com/t/MRUSRqMIkbT.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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