Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
The error you are getting is either server related or WooCommerce related so you should first contact their sides since it can not be theme related. It might be that WooCommerce has not been properly set up or there is an issue on server side.
Also keep in mind that our theme is not fully compatible with any WooCommerce 3.0.x version yet and therefore we are preparing update which will contain WooCommerce compatibility. It is now in testing phase. Theme update will be released very soon, but until then, please downgrade WooCommerce to any 2.6.x version until we release compatibility update. You can download older version from the following link https://wordpress.org/plugins/woocommerce/advanced/ – at the bottom of the page.
One last note, make sure that your server is running at least PHP 5.4 in order to use our theme and since you intend to use WooCommerce PHP 5.6 is required. However Wordpress recommend usage of PHP 7.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Once I click to purchase this error pops up.
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Hello there,
Thnak you for using our theme.
The error you are getting is either server related or WooCommerce related so you should first contact their sides since it can not be theme related. It might be that WooCommerce has not been properly set up or there is an issue on server side.
Also keep in mind that our theme is not fully compatible with any WooCommerce 3.0.x version yet and therefore we are preparing update which will contain WooCommerce compatibility. It is now in testing phase. Theme update will be released very soon, but until then, please downgrade WooCommerce to any 2.6.x version until we release compatibility update. You can download older version from the following link https://wordpress.org/plugins/woocommerce/advanced/ – at the bottom of the page.
One last note, make sure that your server is running at least PHP 5.4 in order to use our theme and since you intend to use WooCommerce PHP 5.6 is required. However Wordpress recommend usage of PHP 7.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
it works now.
Regards,
Hello again,
We are pleased if we were helpful, if there is anything else we can do for you, please let us know.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.