Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
We have answered on your previous ticket regarding this issue and please follow instructions there. Also please try disabling and re-enabling Elated Instagram Feed plugin and try deactivating all third-party plugins.
Please let us know if this was helpful.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
We are pleased that first issue is solved. However, for the issue on the Mac Safari we have tested and there are no errors displayed https://www.screencast.com/t/2mip9wRgwE, all Instagram images are displayed properly as it should.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I set up the configuration from panel and widgets but still not showing instagram page area. can you help me about this?
Hello there,
We have answered on your previous ticket regarding this issue and please follow instructions there. Also please try disabling and re-enabling Elated Instagram Feed plugin and try deactivating all third-party plugins.
Please let us know if this was helpful.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i did it but still not working. i cant reset my setting cause i have customer and content. do you have another way for solution?
Hello again,
Can you please send us your wp admin access with credentials as private response so we can check it closer.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there,
We have deleted those lines from your base and reconnected with your Instagram and now all works fine. For the testing purpose we have added Elated Instagram widget in Footer Column 4 https://www.screencast.com/t/tsNHV3UqDPWo and here are the results https://www.screencast.com/t/SSvIVlfrL.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
so it is looking your account pictures.. but i wrote the username for mine from widget instagram area. its not showing.
how can i change for my account?
i don't want to do something wrong.
alright i solved this.
also Safari for mac giving error. I tried from chrome and everything goes well. thank you so much.
Hello there,
We are pleased that first issue is solved. However, for the issue on the Mac Safari we have tested and there are no errors displayed https://www.screencast.com/t/2mip9wRgwE, all Instagram images are displayed properly as it should.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.