Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #1168352
Setting up the Website
Closed

Comments

  • mouhamedb started the conversation

    Hey I have a few things I need to fix for my website:


    1. The mobile version of my phone is not showing the logo. I have set the mobile logo via elated options and it is not showing up

    2. Also I moved the woocommerce cart widget to the header area but it is still not showing up on the actual website.

    3. Also the coupon will not apply to the website


    I created a temporary user name for you to access the site 

    user: godaddy

    pass: Elated123!

  •  1,845
    Elated replied

    Hello there,

    Thank you for purchasing our theme.

    1) We solved the issue for you, so now all the logos are appearing correctly, check your page.

    2) You have to include Elated WooCommerce DropDown Cart in Header Standard Right From Main Menu widget area in Appearance > Widgets, now there is Search Opener https://www.screencast.com/t/nyI4LoD0pn and it is displayed there as it should be https://www.screencast.com/t/nyI4LoD0pn

    3) We have created sample Coupon "123" and when we tried to apply it in checkout page it was successfully https://www.screencast.com/t/NkIuA2Eo9sIz so please try again, and keep in mind that you apply coupon in Checkout page not in your Cart.

    Please let us know if this solved the issues you were facing and if there is anything else we can do for you.

    Thanks.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • mouhamedb replied

    hey the logo is still not showing up on the mobile version I have attached a screenshot.


  • mouhamedb replied

    also the revolution slider is not showing up on the mobile version of the site.


  • mouhamedb replied

    Hello,

    The issues have yet to be resolved.

    1.) The logo on the mobile site is still not working. In addition to this, the photos on the home page are not showing up on the mobile site.

    2.) The pictures on some of the pages are now missing (i.e. shop, about, and contact)

    3.) The coupon code on the cart page just refreshes the page instead of allowing customers to enter a code, the issue is not with entering the code in checkout.

    4.) the cart is no longer there, I would like the icon of the cart. I did what you instructed but that did  not work.

  •  1,845
    Elated replied

    Hello again,

    1) Logo now appear on mobile as well https://www.screencast.com/t/Z8hV2mbLeYi.

    2) You have assigned an title image that was after that deleted and re-uploaded so the url changed, we have just re-assigned the same image as Title Image https://www.screencast.com/t/UsjwxYe4zKz (in the back-end of the page Contact scroll down to Elated Header and set Background Image) and it solved the issue, so title image is now appearing on that page in all resolutions. You can do the same for the rest of the pages that you faced same issue.

    3) The issue is present on our demo site as well https://www.screencast.com/t/xyOzw2OXL, and we need to check with our dev team whether that functionality needs to be implemented in Cart page or that button needs to be hidden from cart page and implemented only in Checkout page. For now, we can provide you Custom Css code that will hide Coupon Button from Cart page and leave it like that until we release theme update which will solve this issue, either adding this functionality to Cart Page or remove that Button from Cart page.

    Please paste following code into Elated Options > General > Custom Css field 

    .coupon {
        display: none!important;
    }
    .eltd-cart-proceed-update {
        float: right!important;
    }

    4) Cart icon is now displayed, you have put it in Header Simple Right From Maim Menu and it should be in Header Standard Right From Main Menu https://www.screencast.com/t/KPLL0bIMqe4U. Also we have inserted it in Mobile Widget area as well. 

    Please let us know if there is anything else we can do for you.

    Thanks.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • mouhamedb replied

    Thank you guys so much. The site is everything we wanted it to be now! I disabled all plugins but I am still getting the ""This is a demo store for testing purposes - no orders shall be fulfilled" message at the bottom. Thank you and god bless!

  •  1,845
    Elated replied

    Hello again,

    You can use this Css Code to hide it, just paste it into Elated optiosn > General > Custom css field

    p.demo_store {
        display: none!important;
    }

    We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads. This way you’ll be helping us improve our support services and make them even more efficient.

    Thanks.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.