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Can you please be more precise what issue has occurred in menu responsiveness?
If you have updated theme as we suggested in your previous tickets there should be no issues regarding that topic, however, if any of them occurs please let us know precisely and we will give our best to solve that.
Please provide us necessary information so we can assist you there.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Following my previous problems, the update was done by your team. However the menu does not respond from a mobile or tablet. It's pretty frustrating, can you see that?
We have inspected your menu once again on different resolutions and there is no issue. Menu is fully responsible, it's width is according to screen size and it's content according to main container as you can see from next video: https://www.screencast.com/t/pYxkfw7Z2G
Are we testing proper page? Or there is some issue that we don't see. Also can you be more precise with the issue whether it is occurring in certain occasions or certain browser/device.
Also we have noticed issue with displaying some icons, they are not displayed properly, as in our video icons for opening sub-menu have become number 5. The problem your having is related to cross origin issue and it has to be solved on your side. Here is the instruction inside the link for you to fix it that works for all browsers:
Is there still an issue with menu responsiveness? Can you please provide us more info regarding this issue since we can not reproduce it as we mentioned in previous answers. Does it occurs in certain devices or certain browsers?
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
I meet several problems with my responsive menu. Nothing works. Can you tell me if it's installation problems or not.
Thank you for your reply.
Hello there,
Can you please be more precise what issue has occurred in menu responsiveness?
If you have updated theme as we suggested in your previous tickets there should be no issues regarding that topic, however, if any of them occurs please let us know precisely and we will give our best to solve that.
Please provide us necessary information so we can assist you there.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Following my previous problems, the update was done by your team. However the menu does not respond from a mobile or tablet. It's pretty frustrating, can you see that?
Thank you.
Hello again,
Sorry for the late response.
We have inspected your menu once again on different resolutions and there is no issue. Menu is fully responsible, it's width is according to screen size and it's content according to main container as you can see from next video: https://www.screencast.com/t/pYxkfw7Z2G
Are we testing proper page? Or there is some issue that we don't see. Also can you be more precise with the issue whether it is occurring in certain occasions or certain browser/device.
Also we have noticed issue with displaying some icons, they are not displayed properly, as in our video icons for opening sub-menu have become number 5. The problem your having is related to cross origin issue and it has to be solved on your side. Here is the instruction inside the link for you to fix it that works for all browsers:
http://meyermed.com/2015/03/fix-font-awesome-icons-not-displaying/
Please let us know if there is anything else we can do for you.
Thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Thank you for your return but waiting for your answer, I recreated the menu and it worked again.
Also, many thank for your comment on icons and fonts.
Best regards
Hi again,
Is there still an issue with menu responsiveness? Can you please provide us more info regarding this issue since we can not reproduce it as we mentioned in previous answers. Does it occurs in certain devices or certain browsers?
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.