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After I upload the koto.zip file to my wordpress theme installer and click install now, it leads me to a page that says "are you sure you want to do this?" with a button that says "try again", which upon clicking takes me back. i updated wordpress but still not working. I tried it in Firefox and Safari. I appreciate your help, thank you.
Thank you for your help. I increased that limit to 1 GB, and this time it went through the process, but i received a failure to install notice. I tried increasing max execution time from 260 to 1000 but it still failed to install within 60 seconds so i don't think that was the issue. But I really don't know.
Hello,
After I upload the koto.zip file to my wordpress theme installer and click install now, it leads me to a page that says "are you sure you want to do this?" with a button that says "try again", which upon clicking takes me back. i updated wordpress but still not working. I tried it in Firefox and Safari. I appreciate your help, thank you.
Hello there,
Thank you for choosing our theme.
This message means that theme zip file is larger than max upload file size allowed in configuration of your server. Please either increase that limit or upload the theme via ftp (second method explained in our documentation http://koto.elated-themes.com/documentation/#getting_started_installing_koto).
Please let us know if this solved the issue and if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Thank you for your help. I increased that limit to 1 GB, and this time it went through the process, but i received a failure to install notice. I tried increasing max execution time from 260 to 1000 but it still failed to install within 60 seconds so i don't think that was the issue. But I really don't know.
I checked back into my themes panel and it had installed, so nevermind it worked!
Hello again,
We are pleased to hear you overcome the issue.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.