Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I have a problem with loading my website pages. When I click on links on the top menu (for example: PORTFOLIO). The page is loading but it returns automaticly to the main page.
I have a problem with loading my website pages.
When I click on links on the top menu (for example: PORTFOLIO). The page is loading but it returns automaticly to the main page.
Could you explain me how to do, Please?
Hello there,
Sorry for the late response.
Can you please send us your wp admin access with credential, as private response, so we can check it closer.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Baccardy,
unfortunately, there credentials do not work:
Please provide new credentials.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Baccardy,
Still no luck
Please see screenshot: https://www.screencast.com/t/5seQ9AWPaj
Please provide us with valid credentials so we can take closer look
But before that please disable ALL third party plugins and then test your page.
Kind regards
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Baccardy,
I went ahead and disabled page transitions for you and it's working fine now.
Let me know if there is anything else I can help you with.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.