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1. We are testing user registration in our website. We have registered new user directly in the website, with name, email, and password different from ours in other computer. However, when we want to enter with the administration page of wordpress, we are redirected to profile page in the website.
How do we solve this problem?¿Will this hapen everytime a user tries to register?
2. We have created a owner user, but this user cannot submit new listing from your profile page (error: required fields are empty), when all fields are plenty. ¿How do we solve this?¿Can users submit listing?¿Which users?
2) If user's role is below Owner, so if he is Subscriber, he does not have permission to submit new Listing. By changing his role to at least Owner he should be able to submit new Listing.
Also you can check ease user's role in Users > All users as in screenshot:
As you can see there "test" is a Owner user and in next screenshot we managed to Submit a Listing using his account
Also make sure you have created Listing Packages and that there is available spot in that package.
Please let us know if this was helpful and if you still have issue with this, please send us wp admin access with credentials so we can check it closer.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads. This way you’ll be helping us improve our support services and make them even more efficient.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
We have two qüetions to resolve:
1. We are testing user registration in our website. We have registered new user directly in the website, with name, email, and password different from ours in other computer. However, when we want to enter with the administration page of wordpress, we are redirected to profile page in the website.
How do we solve this problem?¿Will this hapen everytime a user tries to register?
2. We have created a owner user, but this user cannot submit new listing from your profile page (error: required fields are empty), when all fields are plenty. ¿How do we solve this?¿Can users submit listing?¿Which users?
Thanks!
Hello there,
1) Can you please update theme to latest version, version 1.8 and inform us whether it solved the issue. Theme update instructions can be found in our documentation link http://searchandgo.elated-themes.com/searchandgo-help/#getting_started_updating_search_amp_go .
2) If user's role is below Owner, so if he is Subscriber, he does not have permission to submit new Listing. By changing his role to at least Owner he should be able to submit new Listing.
Also you can check ease user's role in Users > All users as in screenshot:
As you can see there "test" is a Owner user and in next screenshot we managed to Submit a Listing using his account
Also make sure you have created Listing Packages and that there is available spot in that package.
Please let us know if this was helpful and if you still have issue with this, please send us wp admin access with credentials so we can check it closer.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks, the instructions have been very useful. The issues are resolved!
Hello,
We are pleased to help.
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads. This way you’ll be helping us improve our support services and make them even more efficient.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.