Hello there,

Thank you for choosing our theme.

We are sorry for the late response.

1) This issue 

is related to the fact that rev Slider is not imported. In order to import revolution slider you need to import sliders manually. Go to Slider Revolution > Import Sliders and import them from xml export/rev slider folder. You need to import them one by one. If you still have problem with it please send me your wp admin with pass so i can try to do it for you.

2) For the demo content import: 

When it comes to importing demo content, before you hit import, disable all 3rd party plugins (to free up server resources), then go to import, open chrome developer tools, hit Import, and watch console for errors. When some error occur refresh import page and repeat the process. Importing demo content must reach 100% without displaying error in the console. So repeat it until console is clear (sometimes you have to repeat process for 3-4 times or maybe more).

Please understand that this is common issue when importing demo with all theme authors since demos become more robust so they can satisfy needs of all customers, so issue is usually triggered by lower server resources. Usually it is due to low WordPress memory limit https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP and also due to low PHP directives, so it would be good if you can increase these values or ask your hosting service to do that for you:

max_execution_time = 300;

memory_limit = 128M;

upload_max_filesize = 64M;

post_max_size = 256M;

Helpful reading - http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/

If you continue to have problems with import, you can always provide us WordPress admin access:

Website login URL
Admin Username
Admin Password

and we can do it for you.

Please let us know if there is anything else we can do for you.

Thanks.

Hello there,

You don't have to buy Rev Slider, since it is bundled plugin and comes with theme as extended licence.  We bought extended license for Rev Slider, and we can't give you license code because of policy and terms of Theme Forest, because of that we included these plugins in our theme (you can find plugins in theme folder/plugins/ there are installation files of these plugins), also we will update these plugins to the latest version with theme update so you just need to wait for next theme update and there will be the latest version of plugins if it exists. 

More about bundled plugins can be found here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins?_ga=2.245886596.1068361229.1494855372-1438803025.1429707923 .

To create your own sliders or edit existing once just go to Slider Revolution > Slider revolution and there either create new or edit existing once.

We have imported demo content successfully and whole content is imported properly.

However, the pages where Rev Slider is present, some of the content is missing and console displays an error  

and it is related to Rev Slider because when we disable it the page content is rendered without errors. Also in Revolution Slider section there is an message that your Server PHP resources are below minimum for Rev Slider to work properly  

so please contact your server hosting service to increase 

upload_max_filesize to at least 32 ( preferably more ) and

max_post_size to at least 32 ( preferably more ).

Please let us know if the issue is still there after your server hosting increase those values for you.

Thanks.

Hello there,

Can you please increase PHP resources as these

max_execution_time = 300;

memory_limit = 128M;

upload_max_filesize = 64M;

post_max_size = 256M;

max_input_vars = 3000; 

and try again.

Please let us know if this solved the issue and if there is anything else we can do for you.

Thanks.

Hello there,

There is certainty some issue with Revolution Slider plugin, so solution might be if we can reinstall Rev Slider for you. Can you please send us your FTP access (host, username and pass) so we can install it.

Please let us know if there is anything else we can do for you.

Thanks.

Hello there,

First of all sorry for the delay due to weekend days.

Unfortunately, we could not connect to your FTP with credentials you have sent us as you can see from the next video https://www.screencast.com/t/EWtUzLCVWg can you please check whether you have sent us valid once or we do not have permission to connect to it, our ip is 217.24.25.23 .

Please check that for us so we can connect to your FTP so we can install Rev Slider again for you.

Thanks.

Hello there,

We have solved the issue for you. Please proceed with building your site.

If there is anything else we can do for you, please let us know.

Thanks.

Hello again,

We are pleased to hear that the issue is solved. Please let us know if there is anything else we can do for you.

We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads. This way you’ll be helping us improve our support services and make them even more efficient.

Thanks.