Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
A user evaluates a company (two stars and text). This will be deleted later by Admin completely.
Now all the companies are again without evaluation, but if one sorted by reviews, this one company is again above, although zero stars and no more evaluation !?
Unfortunately, we have not yet solved that, but you can expect it in next theme update. We can not precisely tell you when it will be released yet since we need to primarily focus on theme update that will cover WooCommerce update compatibility. Since WooCommerce 3 was major update there are a lot of compatibility issue to cover.
Thank you for patience and understanding.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
All companies are without rating (zero stars).
A user evaluates a company (two stars and text). This will be deleted later by Admin completely.
Now all the companies are again without evaluation, but if one sorted by
reviews, this one company is again above, although zero stars and no
more evaluation !?
Hello there,
We have just tested that and the issue is present on our side. We will take closer look to that issue and forward it to our dev team to be solved.
Thanks for notice.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Was this issue solved?
Hello there,
Unfortunately, we have not yet solved that, but you can expect it in next theme update. We can not precisely tell you when it will be released yet since we need to primarily focus on theme update that will cover WooCommerce update compatibility. Since WooCommerce 3 was major update there are a lot of compatibility issue to cover.
Thank you for patience and understanding.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.