Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
We bought extended license for these plugins (Visual Composer and Rev Slider), and we can't give you license code because of policy and terms of Theme Forest, because of that we included these plugins in our theme (you can find plugins in theme folder/plugins/ there are installation files of these plugins), also we will update these plugins to the latest version with theme update so you just need to wait for next theme update and there will be the latest version of plugins if it exists. More about bundled plugins can be found on this link https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins?_ga=2.245886596.1068361229.1494855372-1438803025.1429707923 .
Also, please not that server resources might cause the issue with your site since Rev Slider is demanding plugin and so please try to contact your server hosting to increase PHP resources so theme and plugins will work propely.
Some recommended PHP resources are:
max_execution_time = 300;
memory_limit = 128M;
upload_max_filesize = 64M;
post_max_size = 256M;
max_input_vars = 3000;
also our theme require at least PHP 5.4, and WordPress recommends usage of PHP 7.
Please let us know if this was helpful and if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Good Day, OK understood and thank you very much. I have already contact my hosting. They will won't be able to take a look at it until next weeks o until then I can test these to see if it helps. Thanks once again.
Please let us know if there is anything else we can do for you.
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads. This way you’ll be helping us improve our support services and make them even more efficient.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
The Revolution Slider backend Page is not loading properly and it seems to be slowing down my WordPress admin as well.
I want to update it to the latest version. Can you please sent version 5.4.5.
Attached is all that I'm seeing at the moment.
Is anyone able to help?
I tried to disable all plugins to see if it will help now the whole site is inaccessible and says "This site can’t be reached"
Hello there,
We bought extended license for these plugins (Visual Composer and Rev Slider), and we can't give you license code because of policy and terms of Theme Forest, because of that we included these plugins in our theme (you can find plugins in theme folder/plugins/ there are installation files of these plugins), also we will update these plugins to the latest version with theme update so you just need to wait for next theme update and there will be the latest version of plugins if it exists.
More about bundled plugins can be found on this link https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins?_ga=2.245886596.1068361229.1494855372-1438803025.1429707923 .
Also, please not that server resources might cause the issue with your site since Rev Slider is demanding plugin and so please try to contact your server hosting to increase PHP resources so theme and plugins will work propely.
Some recommended PHP resources are:
max_execution_time = 300;
memory_limit = 128M;
upload_max_filesize = 64M;
post_max_size = 256M;
max_input_vars = 3000;
also our theme require at least PHP 5.4, and WordPress recommends usage of PHP 7.
Please let us know if this was helpful and if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Good Day, OK understood and thank you very much. I have already contact my hosting. They will won't be able to take a look at it until next weeks o until then I can test these to see if it helps. Thanks once again.
Hello there,
You are welcome.
Please let us know if there is anything else we can do for you.
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads. This way you’ll be helping us improve our support services and make them even more efficient.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.