Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Hello, After I installed the theme the lazy loading of the images stopped working on MOBILE VERSION. I`ve tried a several of the popular lazy loading plugins(Bj Lazy Load, Lazy Load, A3 Lazy Load, Advanced Lazy Load etc...) to check if someone of them will work after all, but no success so far.
Could you check what is the issue with it and could it be fixed?
Our theme does not support lazy loading of the images, and it might be solved with some third party plugin but we can not guarantee that it will work properly since we have not tested any of them.
One possible solution, assuming you want to use Lazy Loading for improving site speed and loading time, is to optimize your site a bit.
You can scan your site on gtmetrix.com and there will be displayed solution on how to improve your site speed. Almost always the best suggestion is to optimize your images a bit with some tool like www.jpegmini.com/ without loosing image's quality. Also, some caching plugins can come in handy to solve site speed issue.
Also, you can send us your link to the site so we can test it's speed and to suggest possible solutions.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
After I installed the theme the lazy loading of the images stopped working on MOBILE VERSION. I`ve tried a several of the popular lazy loading plugins(Bj Lazy Load, Lazy Load, A3 Lazy Load, Advanced Lazy Load etc...) to check if someone of them will work after all, but no success so far.
Could you check what is the issue with it and could it be fixed?
Best Regards
Hello there,
Our theme does not support lazy loading of the images, and it might be solved with some third party plugin but we can not guarantee that it will work properly since we have not tested any of them.
One possible solution, assuming you want to use Lazy Loading for improving site speed and loading time, is to optimize your site a bit.
You can scan your site on gtmetrix.com and there will be displayed solution on how to improve your site speed. Almost always the best suggestion is to optimize your images a bit with some tool like www.jpegmini.com/ without loosing image's quality. Also, some caching plugins can come in handy to solve site speed issue.
Also, you can send us your link to the site so we can test it's speed and to suggest possible solutions.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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