Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #1204456
mobile
Closed

Comments

  • nadertron started the conversation
    June 13, 2017 at 5:28am

    Hi there, the mobile menu is not working. the link doesn't do anything. Also, the slider is showing up even though i have it disabled for mobile. thanks 

  •  1,845
    Elated replied
    June 14, 2017 at 3:04pm

    Hello there,

    We have just checked your mobile menu and unfortunately we can not reproduce the issue. Pleas take a look at next video https://www.screencast.com/t/S6rlTXlOFT . Also are there any special occasions when mobile menu does not work, does it happen in certain devices or in certain browsers, or you have solved the issue in the meantime.

    Please let us know if there is anything else we can do for you.

    Thanks.

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.