Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I really don't know what happened, yesterday my site was looking good, and now that I access to it, I see a "BILGEKULTIGIN page" in all my pages. I also made a new page just to check and it gave me the same thing...
It seems that your site has been hacked and the best solution to revert it to previous state is to ask your hosting service for site database back-up prior hacking status of the site. Also, we highly recommend you to change all your passwords you were using, WP admin credentials and FTP credentials as well.
One more suggestion, in future you should pay more attention to he site security, by installing some security plugins and some of them can be found here with a lot of security tips https://themegrill.com/blog/wordpress-security-tips/ .
Please let us know if this solved the issue and if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
We are pleased to help. If there is anything else we can do for you, please let us know.
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads. This way you’ll be helping us improve our support services and make them even more efficient.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello!
I really don't know what happened, yesterday my site was looking good, and now that I access to it, I see a "BILGEKULTIGIN page" in all my pages. I also made a new page just to check and it gave me the same thing...
Can you help me out here?
Hello there,
It seems that your site has been hacked and the best solution to revert it to previous state is to ask your hosting service for site database back-up prior hacking status of the site. Also, we highly recommend you to change all your passwords you were using, WP admin credentials and FTP credentials as well.
One more suggestion, in future you should pay more attention to he site security, by installing some security plugins and some of them can be found here with a lot of security tips https://themegrill.com/blog/wordpress-security-tips/ .
Please let us know if this solved the issue and if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Problem solved. Thanks. :)
Hello again,
We are pleased to help. If there is anything else we can do for you, please let us know.
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads. This way you’ll be helping us improve our support services and make them even more efficient.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.