Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I am creating my website with this template and since last week it is very slow, we have light images and we are already resolving that it was a domain or server problem. Please ask them to help me.
Finally, use at least PHP 5.4.x or greater in order to process PHP code faster, and to fix older version bugs. Note that wordpress is now recommending PHP 7 https://wordpress.org/about/requirements/ .
Please let us know if this was helpful and if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Dear,
I am creating my website with this template and since last week it is very slow, we have light images and we are already resolving that it was a domain or server problem. Please ask them to help me.
My page is http://fried.digital
http://fried.digital/wp/wp-content/uploads/2017/06/Captura-de-pantalla-2017-06-15-13.01.50.png
Thanks!
Hello there,
Thank you for choosing our theme.
We have just tested your site using gtmetrix.com and the results are show in next screenshot
and here are also suggestion on how to improve your site speed.
First of all your images are not optimized well, try to optimize them further using some tool like www.jpegmini.com/ without loosing on their quality.
Than, you can install some plugin for cache, like WP Fastest Cache:
https://sr.wordpress.org/plugins/wp-fastest-cache/
http://wordpress.org/plugins/wp-super-cache/
https://wordpress.org/plugins/w3-total-cache/
or premium one http://wp-rocket.me/
Also, for the Leverage browser caching please check this link http://www.feedthebot.com/pagespeed/leverage-browser-caching.html
Finally, use at least PHP 5.4.x or greater in order to process PHP code faster, and to fix older version bugs. Note that wordpress is now recommending PHP 7 https://wordpress.org/about/requirements/ .
Please let us know if this was helpful and if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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