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  Public Ticket #1227700
Error in Demo import
Closed

Comments

  • Samson started the conversation

    Hi, i installed the Mr SEO theme on my website and then went ahead to import demo data but when i did that the logo became enlarged and the menu started to show up in the top bar please find attached a snapshot of my home page.

    I do need you to promptly help me with this.

    Thanks.

  •  1,845
    Elated replied

    Hello there,

    Thank you for choosing our theme.

    We have inspected your site and the issue you have mentioned is solved. Also, for the future reference regarding logo size rule is: 

    The original photo you upload for your logo should be twice bigger than the one you want to be displayed on site, because of retina rule.

    So, for example, if you want your logo displayed as 200x100 px, you should upload original photo as 400x200px.

    And in Elated Options -> Header, you set the header height initially and on scroll if you use sticky header type, note that logo can't be displayed bigger than that height you set there http://screencast.com/t/cYoTwd7bKRN so it will be restricted in height by the Header Height you have set.

    Please let us know if there is anything else we can do for you.

    Thanks.


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