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Okay
  Public Ticket #1229207
Problems and Installation
Closed

Comments

  • castafiore44 started the conversation

    Hi,

    I have several problems:
    1 / I want to choose the appearance "cosmetic home" and I do not see how to do it
    2 / the slider does not work (error)
    Thank you for your help


  •  1,845
    Elated replied

    Hello there,

    Welcome and thank you for choosing our theme.

    1) By importing our demo you got all the pages from our demo http://superfood.elated-themes.com/ including desired one and to make it your Home page please got to Setting > Reading > Front Page Displays and there for Front page choose desired page as in the next screenshot   

    2) You need to import Revolution Slider separately. In order to import revolution slider you need to import sliders manually. Go to Slider Revolution > Import Sliders and import them from xml export/rev slider folder. You need to import them one by one. If you still have problem with it please send me your wp admin with pass so i can try to do it for you. 

    Please let us know if this solved the issues you were facing and if there is anything else we can do for you.

    Thanks.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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  • castafiore44 replied

    Hi,

    Thanks for the point 1 / it is settled
    For the point 2 / I just saw that I was asked a purchase code to activate the plug-in, unfortunately the one that you provided me for the purchase of the theme does not work.
    I also have a small .txt document in the pack for the slider but the purchase code is not there
    I enclose the message in attached document
    Thank you give the code, I think it should work



  •  1,845
    Elated replied

    Hi,

    For the second issue we missed the point, sorry for that

    Revolution Slider come with our theme as bundled plugin via extended licence we provide. More about it can be found in this article and in the Envato link about bundled plugins in article https://elated.ticksy.com/article/10866/ . So there is no issue, this plugin just needs to be installed and it will work fine, just ignore messages regarding activation of the plugin since you don't have to activate ti since it is bundled plugin.

    Our previous answer will solve this issue 

    so just import slider as we suggested earlier and everything will work fine.

    If there is anything else we can do for you, please do not hesitate to ask us.

    Thanks.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • castafiore44 replied

    Hi, 

    Do you think I would write to you if it worked? You have already given me this manual and it is because it does not work that I seek other solutions.
    So, could you give me a functional solution or a discount on the purchase of the plugin ?

    In thanking you

    F


  •  1,845
    Elated replied

    Hello again,

    Sorry for the delay, it was caused by weekend days.

    All our bundled plugins work fine via extended licence we have bought. But from the screenshot you have provided us there is some System requirements issue 

    which can be caused by low server PHP resources, some recommended resources for plugins, and theme at all, to work properly are 

    max_execution_time = 300;
    memory_limit = 128M;
    upload_max_filesize = 64M;
    post_max_size = 256M;

    If that not the case can you please be precise in which sense Rev Slider is not working properly, you can not create sliders, or import them?

    Also, please provide us WP Admin access with credentials so we can inspect it as well.

    If there is anything else we can do for you, please let us know.

    Thanks.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • castafiore44 replied

    It does not work, for information
    It seems that we need to create slider categories and assign them to pages but finally I have dropped the slides and that will happen to me.
    I have another problem:
    I can not delete the background images; I removed them from the media and then directly from the FTP but they are still present on the site and this bothers me because their link is insecure and so my site has a small orange padlock in the address bar.
    https://www.protiseniors.fr/
    Here are the image links





    On the other hand, I am a little disappointed by the fact that the store remains on the theme superfood while I chose the theme cosmetic for its colors: buttons and browsing to buy are a green that n ' Is not the same as the cosmetic theme and it is not harmonious.
    Can you see what you can do?
    I have created an administrator account:
    https://www.protiseniors.fr/wp-login.php?redirect_to=https%3A%2F%2Fprotiseniors.fr%2Fwp-admin%2F&reauth=1
    Envato
    ^ EU2!) Kgg @ l0 (2sIOcq9fuvG
    Thank you for your help

    Best regards

    Françoise

  •  1,845
    Elated replied

    Hi,

    Thank you for credentials, but we can not connect to your WP Admin https://www.screencast.com/t/djAuQRa9ixG , can you please check whether there are some access limitation or our ip 217.24.25.23 might be blacklisted, so please whitelist it so we can access your back-end and examine what is the issue.

    Can you please try to update your theme since new theme update was released with bundled plugins update so it might solve the issue with your Rev Slider.

    Please let us know if this solved the issue and if not please provide us access to your site and we will gladly help you there.

    Thanks.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •   castafiore44 replied privately
  •  1,845
    Elated replied

    Hello there,

    We are so sorry, we managed to connect to your WP Admin this time, we do apologize, it was our mistake

    1) Those are some background images added to certain rows like this one https://www.screencast.com/t/g87CJ5J9v0OD , so please just in the pages that are showing these insecure images, go to back-end of them and obtain row for which that image is set as background  open it's settings, switch to Design Tab and remove i.

    2) Shop style is related to the theme main color which is currently set to be #00bbb3 , and it can be changed in Elated Options > General  > First Main Color https://www.screencast.com/t/bc7YHnq798U and that color will be applied for buttons, etc..

    For the Rev Slider we didn't want to make any changes without you approving it, so we have not installed it to check how it works. Can you please let us know whether we are allowed to install it, or you can install it, so we can investigate the issues with it.

    Please let us know if this solved the issues, and if you have issues finding those rows form the first issue just let us know and we will do it for you.

    If there is anything else please let us know.

    Thanks.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • castafiore44 replied

    Hello
    Thank you for your explanations, all the problems are settled.
    On the other hand we encounter a security problem that we can not fix: before importing the models, we had a green padlock turned into orange padlock after importing the models.
    We scanned all the urls of the site and deleted all those not https but nevertheless the orange padlock persists.
    Could you tell us how to deal with this?
    In thanking you

    Françoise

  • castafiore44 replied

    Hello,
    We still have a problem with "orange padlock on site".
    We have done a search on firefox development and it appears that it must be queries from the theme that pose this problem:
    Here is the line that is causing this problem:
    JQMIGRATE: Migrate is installed, version 1.4.1

    ----

    Thank you for telling us how to solve this problem because nobody will buy anything on an unsafe site, we should abandon your theme and start all over again
    Thank you for your reply
    Françoise

  •  1,845
    Elated replied

    Hello there,

    All insecure images can be removed and replaced with your secured images. We will help you with this. These are all the images that came with our demo ( so they are http://www.superfood.elated-themes.com/.... ) so none of those images are hardcoded and they can be replaced in the back-end.

    1) Light logo was from our demo and we have removed it from Elated Options > Logo https://www.screencast.com/t/atdh8P0fnY .( you should upload your own light logo there )

    2) For the rest of the mixed content issues please check next screenshot https://www.screencast.com/t/bUTqoMU2 those are actually Custom Item Icons from the Masonry Gallery items https://www.screencast.com/t/0fb3bXnfg so just make sure that you upload your own ( secured images ) for each Masonry Gallery item.

    By replacing mentioned images you should solve this issue and please check whether on any of the rest of the pages there is a warning about mixed content ( by opening browser console by hitting F12 key ) and just check which image is that and just change it for your own image ( since all of those insecure images are from our demo ) and you should change it for your own images. Also, you can let us know and we will gladly track down the source of the insecure image.

    We hope this solved the issue you are having.

    Also, we have been informed by our manager that you gave us 3 stars rating with a comment that you do not recommend this theme which we find quite unfair since we are giving our best to help you and all the issues will be solved. We would really like if you can consider changing that rating since we are really giving our best to help you overcome any issue. Also, all of the images that are insecure are not hardcoded in theme files and they can be easily changed in the back-end, so this is not theme related issue

    We hope you will consider changing rating to 5 stars since we are here to help you solve any issue.

    Thanks.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.