Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I have installed Awake theme in my wordpress site, the theme works well on desktop computers, but when I enter the site from a mobile device the site has presented the errors presented in the attached images, they can identify that it is malfunctioning to leave Running the topic correctly on my site. Thanks !
Can you please disable all third party plugins since there might be some plugin conflict since on the mobile devices your Visual Composer is not active.
Also, please provide us WP Admin access with credentials so we can investigate it further.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I have installed Awake theme in my wordpress site, the theme works well on desktop computers, but when I enter the site from a mobile device the site has presented the errors presented in the attached images, they can identify that it is malfunctioning to leave Running the topic correctly on my site. Thanks !
Hello there,
Thank you for choosing our theme.
Can you please disable all third party plugins since there might be some plugin conflict since on the mobile devices your Visual Composer is not active.
Also, please provide us WP Admin access with credentials so we can investigate it further.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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