Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I bought Vino specifically to use the Visual Composer and templates and it needs to be updated. However, since it came with my theme the only way to update the plugin is you, the author, have to do this.
Please do so immediately so I can get full use of my theme or explain how to fix this if I buy the plugin separately and already have created things using VC.
That's correct, bundled plugins need to be updated with theme update, but we can provide you latest version of the plugin if necessary. Just send us your FTP access and WP Admin access with credentials so we can directly implement it for you. Please send us it as private response and we will gladly do it for you.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I bought Vino specifically to use the Visual Composer and templates and it needs to be updated. However, since it came with my theme the only way to update the plugin is you, the author, have to do this.
Please do so immediately so I can get full use of my theme or explain how to fix this if I buy the plugin separately and already have created things using VC.
Thanks
Hello there,
Thank you for choosing our theme.
That's correct, bundled plugins need to be updated with theme update, but we can provide you latest version of the plugin if necessary. Just send us your FTP access and WP Admin access with credentials so we can directly implement it for you. Please send us it as private response and we will gladly do it for you.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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