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Okay
  Public Ticket #1237680
plugins
Closed

Comments

  • michalhadi started the conversation

    I downloaded and install the theme. After I activate the plugins the wordpress cms disappered and I have no way to get into it and see my worpress desktop.

    I really like the design but I tried a few times and it seems that the plugins are not good. 

    Do you have ant solution for that?

    The site: https://test.koshersos.co.il/

    Michal

  •  1,845
    Elated replied

    Hi Michael,

    Can you please ask your server for error log and send us error log so we can determine what is causing the issue so it can be solved.

    Please let us know if there is anything else we can do for you and we will gladly provide you any help necessary.

    Thanks.


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