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  Public Ticket #1240716
Theme does not activate after installing
Closed

Comments

  • Hassanain started the conversation
    July 14, 2017 at 8:00am

    As soon as I click on the Activate button after installing the theme, the site goes off, (Blank white page) I cannot access wp-admin or any section of the site, the only way out is to delete the theme from the FTP and then the site works.

    Please share a fix for the theme.


    Thanks & Regards,

  •  1,845
    Elated replied
    July 14, 2017 at 12:28pm

    Hello there,

    Thank you for writing in and choosing our theme.

    When it comes to white screen of death, you could follow this article where is explained this issue and solutions http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/

    As you could see from here most likely you're experiencing issue with low resources, try to boost following values on your server:

    max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

    Just contact your hosting provider to do this for you and than try again with activation of our theme and plugins.

    Also please make sure your server is using PHP version at least 5.4.

    Please, let me know how it goes. 

    Thanks

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