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Hi there! Our website is still under construction and while we are working on it, I notice that there are often already issues. For instance, there is often a 400 error or images that do not load (a question mark appears).
I am aware that this issue may not be with the theme but with my hosting, so I have also sent them a message. I have another website with a different template and a different hosting and never had this issue before. That is why I am now looking into the reason for these problems. Because as soon as our website goes live, I don't want there to be any problems like this.
Attached you can find examples. Is this because of the theme, or because of my hosting? Or something else? Thank you.
We are sorry for late response, it was caused by weekend days. Unfortunately, we can not inspect anything with editor rights. Can you please change it to Admin so we can investigate it closer.
Also, can you please contact your server in order to increase Server PHP Resources to some recommended values as:
Please let us know if this solved the issue and if not please provide us admin access, although we are pretty sure that this is server related issue and it needs to be solved on server.
Please let us know if this solved the issue and if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Could you please help us? We are going live next week and would love to know the reason for our errors so we can fix it. I have sent you our login details so you can check.
We hope that something of these two articles help you. Unfortunately this issue isn't problem with theme, this is server side issue. Sorry and thanks for understand, but we hope that you will solved this issue with steps from one of these two articles.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi there! Our website is still under construction and while we are working on it, I notice that there are often already issues. For instance, there is often a 400 error or images that do not load (a question mark appears).
I am aware that this issue may not be with the theme but with my hosting, so I have also sent them a message. I have another website with a different template and a different hosting and never had this issue before. That is why I am now looking into the reason for these problems. Because as soon as our website goes live, I don't want there to be any problems like this.
Attached you can find examples. Is this because of the theme, or because of my hosting? Or something else? Thank you.
Hi Mathilde,
Would you be so kind to send us URL to your page with wp admin password and username so we can take closer look?
Yes, this can be server issue so please tell us how your host responded
Kind regards
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Sorry for my late reply. It hasn't happened in a while but when it does I will sent you the login details :)
Hi,
No problem. we will be here if you need some help.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there,
We are sorry for late response, it was caused by weekend days. Unfortunately, we can not inspect anything with editor rights. Can you please change it to Admin so we can investigate it closer.
Also, can you please contact your server in order to increase Server PHP Resources to some recommended values as:
Please let us know if this solved the issue and if not please provide us admin access, although we are pretty sure that this is server related issue and it needs to be solved on server.
Please let us know if this solved the issue and if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Could you please help us? We are going live next week and would love to know the reason for our errors so we can fix it. I have sent you our login details so you can check.
Hi,
Please check these two articles
http://www.wpbeginner.com/wp-tutorials/how-to-fix-image-upload-issue-in-wordpress
http://docs.presscustomizr.com/article/229-fixing-errors-when-uploading-images-in-wordpress
We hope that something of these two articles help you. Unfortunately this issue isn't problem with theme, this is server side issue. Sorry and thanks for understand, but we hope that you will solved this issue with steps from one of these two articles.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.