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Okay
  Public Ticket #1243117
Portfolio
Closed

Comments

  • poganini started the conversation

    Hello.

    Portfolio items in Categories, but filter by categories is not working.

    Please, tell me, how to fix it?

  •  1,845
    Elated replied

    Hi poganini,

    Would you be so kind to send us URL to your page with wp admin password and username so we can take closer look?

    But before that please disable ALL third party plugins and then test your page

    Kind regards



    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

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  •   poganini replied privately
  •  1,845
    Elated replied

    Hello there,

    Thank you for credentials, they helped us track the issue

    The issue is that Portfolio Categories' slugs were in Russian language and our script work in the way that it gets portfolio slug and filters according to it, but unfortunately, it can not accept Russian characters, so we have just for one Portfolio Category changed slug https://www.screencast.com/t/DUxyaw08PdD6 and filer for that category works now. Please check how it now looks in console which slugs are added to the script: https://www.screencast.com/t/Gxk7qxZPyCq . So do the same for all Portfolio Categories, just go to Portfolio > Portfolio Categories https://www.screencast.com/t/kkSqgR0R1K and there under each Portfolio Category click edit button https://www.screencast.com/t/DJaVqpAYolku and for the Portfolio Category slug type Latin characters https://www.screencast.com/t/ACfzGRb3cx . After you do this for each Portfolio Category go to Setting > Permalink and click Save https://www.screencast.com/t/qmG4XCduSYMW  and the issue will be fixed.

    Please let us know if this fixed the issue and if there is anything else we can do for you.

    Thanks.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • poganini replied

    Thank you very mach.

    I've changed all slugs. It`s working.

  •  1,845
    Elated replied

    Hi,

    We are pleased to help. If there is anything else we can do for you, please let us know and we will gladly help.

    We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads. This way you’ll be helping us improve our support services and make them even more efficient.

    Thanks.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.